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Do we think the consumer is stupid? Or is the joke on us?

Alex: This is such a great post! I especially agree with the OEM resistance to integrating with CRM's. As a former ISM, I always hated going to the OEM to reply to the lead.

Brian: HA! Loved the Bobby Jindal reference. Classic. I went to your site hoping to see the directions video before you took it down but no luck.

Andrew: There are some new ways to increase where and how many times your dealership comes up on Google. One Saturn dealer I know has started using a unique blogging technique and in the past week, he's gotten 2 more placements on Google's first page results for his dealership.

Once again, Alex, that post just cracked me up. Thanks.
 
The truth of it is that there are different kinds of personalities that are working internet leads. There are people that are welcoming and friendly that enjoy working them by showing some strong enthusiasm. These people realize the customer is not stupid and work them by catering to the customer needs. The other kind of personality is a negative personality where people think that customers are stupid and they do not show enthusiasm for it.
 
Andrew and Alex - the part about SEO and the goofy phrases we have to write to get our site to search well hits home... BUT - if your site is never found, then the prospect never even gets to see it. It's a Catch 22 driven by Google and the search algorithms... would love to see a solution to this, but that is the reality of what we have to deal with... The only compromise I can think of is being creative in writing search-friendly phrases for your website.. Kevin
 
Thanks for the article, I have only recently started to check out your site and I've enjoyed what I've seen so far. I have been working with dealers all over the U.S. helping them with internet and telephone skills for the past 10 years,and as to the topics you covered here I would like to add that my experience has shown me that the bigger problem / biggest web opportunity lies in how quickly your customer can contact you directly, ex. live chat, and what we say when we do have contact.
I have seen some beautiful websites out there that attract lots of attention, only to be staffed by people who think that it's still 1975, with the "if I could would you" mentality. Customers want "Easy" and "Fast" as opposed to slow and difficult.
Bill James
 
Hey Jeff,

I thought you might find this very interesting.

The $22 lead is dead.

The $18 lead is dead.

The $12 lead is dead.

And the $6 and the $4.

And the $2.

"Twitter and Facebook Fight it Out Over Streaming and Car Buyers.” ( Just Google “Twitter vs. Facebook")

(This is my take on the dozens of articles that have come out since Wednesday.)

The battle is fierce. Google, Facebook, MySpace and Twitter are engaged in an intense battle for the king of activity-streamers, and by extension, the car business.

Subject: Who's Set To Be The Next Google?

Whoever wins, automotive dealerships are going to take the spoils and save a bunch of "Ad Words dollars" in the process, now and from now on.

Each mega-site is currently working point-by-point to position themselves as the next go-to destination for one of industry's most lucrative markets: car buyers.

This is the new game everyone, and it's called social media.

When 82% of ALL U.S. internet traffic flows through either Facebook, MySpace or Twitter, you know that the fight for that traffic is going to be brutal. And when Facebook, with its $450,000,000 in funding goes after a start-up like Twitter, we should all take note. If you don't know why, I can't explain it to you.

A not-so-minor point of comparison is this: 3rd-party-lead websites like Autotrader and Dealix don't even come close as an "also-ran" when it comes to the real, generated business that Twitter does. Twitter and Facebook are generating leads (soft and hard) for dealerships IN ONE DAY what Autotrader does in a month. Think about that.

As your namesake, Jeff Spicoli, said in Fast Times at Ridgemont High: "Not even close, bud."

Google “Dell and Twitter” if you still have any doubts.

But however it turns out for them, Of one thing we can be sure, AutoTrader, Cars, CarsDirect, Dealix and the rest are on their way out. It's a new world.

The $22 lead is dead.

The $18 lead is dead.

The $12 lead is dead.

And the $6 and the $4.

And the $2.

Can anyone say Open Social?

Bank it.

Throw some pre-owned ads on Twitter with link-backs directly to your vehicle detail page for about 10 continuous days and see what happens.

POW! You win.

Free, clean, sold.

Do you think that Autotrader is raising they're prices for fun, just to ruffle their clients? It's a last ditch money-grab, folks. (What would YOU do if you were one of those (old-guard 3rd party lead providers” now?)

When Facebook and Google are battling Twitter with no clear winner in sight, what chance does the old-guard (AT) have?

The online world has gone social. Period. End of story.

(ps. Look for much anonymous hate from AT trolls in this post.)

In the end, this ain't about you and me. It's not our fight; just our spoils. I'm talking about Facebook vs. Autotrader. Twitter vs. CarsDirect. MySpace vs. Dealix.

Look at the facts.

Twitter alone gets more postings about cars for sale by dealerships in ONE DAY than all of these sites deliver to their "dealer-clients" in a month. Just think about that.

Can you say "Gettin' fleeced"? Twitter and Facebook are free for everyone.

I was an ISM for a long time, and while I’m not doing that for a living now, it’s still my passion. (Wait until I launch my blog about dealer email!) No, Jeff, I won’t pimp it here. Your site is your site, and I respect that. lol

And here's another tidbit: 60% of ALL Facebook users have an annual income of over 60k.

AT, not half that high.

That, Spicoli, is a "friend" worth fighting for.
 
Hey Joe and Alex,

I apologize for the long post. I thought that if I didn't mention any website, a point of view of the new guard (Social Media) vs. the old guard (AT, etc.), it would be acceptable. I didn't intend it that way. I will definitely work on my posts so that they are more focused and keep to the topic at hand. Thanks for the reminders that there's a fine line between posting and self-promotion.

I think I understand your position and would rather be a productive contributor than not.
 
Alex welcome video messages can be cool 2?

What's wrong with them?

I really like visiting a dealer website to find the car i want to buy, only to be spoken to by some chick on my lower right... wow she just gets right up in ur grill wanting to help, i luv it. She's being suggestive and helpful, and persistent. Whats wrong with that Alex? Why does that annoy u Alex?
i mean you wanna buy a car or what?
shes helping people man?!
plus she's usually hot.

Now if i was to have a beemer franchise, i'd put this link as my welcome video:

View: http://www.youtube.com/watch?v=CPsLIPljJkE&feature=channel_page#t=00m55s


Ok, everyone raise your hand if you've ever used the, "... you gotta be borderline retarded not to buy this car mr(s). customer." sales close.

Guilty! yeah, i've used that a few times, lol.

Seriously tho, rethink those welcome videos now Alex, they all aren't that bad.

Your frend ,-Stew
 
Great post, I enjoyed it and laughed several times.

Something nobody commented on, and IMHO, a major issue with way too many dealer sites (not to mention the manufacturer sites), SPEED.

This giant network of ours is supposed to help us find information - fast. Some sites I visit are so slow that I leave before the page loads. Heavy, bloated, fat, and ugly are words we used in school to describe [you decide here]. If your site conjures up these words, well, um, find a good diet.