If you change your internet department to dedicated internet managers who do not sell the vehicles, you will not have problems.
What about protecting the floor from the internet staff?
If someone walks in as a brand new lead does a test drive and then goes home and submits a lead on your website or somewhere on the internet, what happens?
What about protecting the floor from the internet staff?
What brought that person in to begin with?
I am curious to see how other dealers handle protecting/skating of the internet sales department.
Gregg
I have mentioned this a few times in different threads. Our store moved to a 2 internet manager system in March of last year. When a internet customer comes in ,who ever greets them, gets them and both of us ( ISM'S) are paid the same amount. We do not deliver, test drive or do any paperwork. We let salespeople do all of that. Sales jumped 40% in 12 months. We set a new record last month with 102 sales.
It's a great system, allows salespeople to be on the floor. Internet leads get a quick response and better follow up. Not to mention no fights with salespeople.
Great System, Problem is how do they pay you and pay the salesperson?... Our internet Sales reps get paid the same as one on the floor... Sell, and deliver etc... Do they salary the Internet people and pay the salesperson a lower commission on internet deals?
I like you idea though. Just not sure how to convert my system/pay plan.
Great System, Problem is how do they pay you and pay the salesperson?... Our internet Sales reps get paid the same as one on the floor... Sell, and deliver etc... Do they salary the Internet people and pay the salesperson a lower commission on internet deals?
I like you idea though. Just not sure how to convert my system/pay plan.