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Elead CRM - Down all day long

Alex Snyder

President Skroob
May 1, 2006
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Alex
I don't know about eLead, but a number of data suppliers to dealership vendors (like my company) are having stability issues. The one connecting thing is that they're all using Microsoft Azure.
 

Rick Buffkin

Sausage King of Chicago
Oct 29, 2009
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At least ELeads was able to get their systems back up and online within a day. Authenticom / Dealer Vault has been down since Sunday. Seems like they've taken a hit right between the eyes and got knocked down on this one. Crazy!
 
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Reactions: craigh

craigh

Super Moderator
May 19, 2011
1,801
1,283
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Craig
At least ELeads was able to get their systems back up and online within a day. Authenticom / Dealer Vault has been down since Sunday. Seems like they've taken a hit right between the eyes and got knocked down on this one. Crazy!

Their Azure issue appears to be security related.. considering how much customer data they house it's a pretty big deal.
 

Alex Snyder

President Skroob
May 1, 2006
3,156
1,984
Awards
1
First Name
Alex
At least ELeads was able to get their systems back up and online within a day. Authenticom / Dealer Vault has been down since Sunday. Seems like they've taken a hit right between the eyes and got knocked down on this one. Crazy!

It looks like a malicious actor got loose within the Authenticom system. Fortunately, they caught him quick. Unfortunately, they caught him quick. Once he realized they were on his tail he went on a rampage damaging as much as he could as fast as he could.

It took everything offline. They were without phones, email, chat, etc.

Things are coming back online as they've brought-in teams of people to undo the damages. Updates can be found here: https://www.authenticom.com/status-update

I'll create a new thread for Authenticom where they can field any questions. I'm hoping we can host them on a future RefreshFriday to talk about the attack - it is nuts :crazy:
 
  • 1Like
Reactions: craigh

craigh

Super Moderator
May 19, 2011
1,801
1,283
First Name
Craig
It looks like a malicious actor got loose within the Authenticom system. Fortunately, they caught him quick. Unfortunately, they caught him quick. Once he realized they were on his tail he went on a rampage damaging as much as he could as fast as he could.

It took everything offline. They were without phones, email, chat, etc.

Things are coming back online as they've brought-in teams of people to undo the damages. Updates can be found here: https://www.authenticom.com/status-update

I'll create a new thread for Authenticom where they can field any questions. I'm hoping we can host them on a future RefreshFriday to talk about the attack - it is nuts :crazy:

Those are the kinds of things that keep you up at night.
No matter how secure everything is, there's always 1 door that lets you into the whole system.