- Oct 28, 2012
- 414
- 280
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- 5
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- Chris K
These guys spent years telling us it's their way or the highway and now they want us to come to them directly... Yeah I don't think so jack.
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Feedback on CarGurus Apology Webinar?
- Thread starter Retail My Ride
- Start date
- Mar 21, 2012
- 1,149
- 1,508
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- 10
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- Ryan
This 50% credit would have made for a great gesture of good faith last month....good PR for them now though!
- May 1, 2005
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- Jeff
- Feb 14, 2020
- 51
- 23
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- Jim
We will definitely take it! Every bit helps and hats off to them!
✨ AI Highlights
Dealers discussed CarGurus' recent apology webinar led by executives, with mixed reactions to their candor and transparency efforts, but persistent skepticism about the company's broader strategy to consolidate control over the automotive retail ecosystem. The thread revealed frustration that CarGurus—like Zillow in real estate—is leveraging its platform dominance to eliminate intermediaries while still profiting from dealers, alongside separate complaints about unexpected large billing charges. The underlying sentiment was that while the apology was a positive gesture, it doesn't address fundamental dealer concerns about the company's long-term competitive positioning and business practices.
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