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Free! 24/7 Live Dealer Chat Support, Staff, and Leads (Case Study 2 Months)

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#81
January (Week 1) 1st through the 7th

Total Unique Visitors: 841
Total Website Leads without Chat Leads: 29
Lead Conversion % without Chat Leads: 3.4
Total CarChat24 Leads/Appointments/Queries: 21
Total Conversion % with Chat Leads: 5.9
Total Lead Conversion % increase: 73.5
 
#85
Ryan

Only one of our dealers in the case study has been measuring this. Below is what he posted on this thread. He is seeing about 35% of his leads coming in after regular business hours. Many of our clients get over 40% after hour leads depending on where their dealership is located, brand, etc. It makes sense to have 24/7 live chat support coverage with this high of a percentage of prospects online after hours.

P.S. Yes I know ContactAtOnce also offers 24/7 coverage :)

Although most of our competitors do not offer 24/7 coverage and make lame excuses as to why they don't :D

Originally Posted by bsutherlin
Total leads that came in between 9pm to midnight = 27.9% or 145 Leads Midnight - 8am 7.37% or 38 leads.
 
Last edited:
#86
Shereef said:
Ryan

Only one of our dealers in the case study has been measuring this. Below is what he posted on this thread. He is seeing about 35% of his leads coming in after regular business hours. Many of our clients get over 40% after hour leads depending on where their dealership is located, brand, etc. It makes sense to have 24/7 live chat support coverage with this high of a percentage of prospects online after hours.

P.S. Yes I know ContactAtOnce also offers 24/7 coverage :)

Although most of our competitors do not offer 24/7 coverage and make lame excuses as to why they don't :D

Originally Posted by bsutherlin
Total leads that came in between 9pm to midnight = 27.9% or 145 Leads Midnight - 8am 7.37% or 38 leads.
Click to expand...

lol....I wasn't even going to bring that up but thanks! I do know that we are more successful at collecting info after hours. Our research actually proves what you are posting and saying here. 24/7 is the way to go.

Thats funny cause another chat company that claims they do what you do, says that 24/7 service is a waste. Not going to mention any names but initials are ae. :poke:

I am glad you are doing this because more dealers need to know about chat and what it can do for dealers. Keep up the good work.
 
#89
January (Week 1) 1st through the 14th

Total Unique Visitors: 1705
Total Website Leads without Chat Leads: 61
Lead Conversion % without Chat Leads: 3.9%
Total CarChat24 Leads/Appointments/Queries: 43
Total Conversion % with Chat Leads: 6.1%
Total Lead Conversion % increase: 69.4%
 
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