Alex, Long time no chat! Great thread!! So we’re talking CRM in the future that’s “built for the future” let’s blow some minds - going from simple ending with holy shit I would say the crm of the future needs to evolve to become a dealer suite Sales. Service. Work flows. Marketing flows. Human capital management. Inventory management. Accounting. Desking/ bank submissions. Reporting ( data warehouse) Specifically # 1) incorporate live chat directly in crm platform #2 ) rather focusing on crm being able to send out data for custom reports - allow it to accept data and become a data warehouse #3) internal social networking ecosystem #4) true timeclock/payroll/hr management/recruiting/ document warehouse #5) customers information is already in crm, submit the deal and print paperwork all from system...... Because everyone’s working in 1 system - incorporate finance into workflows. #6) better collaboration between OEMs/CRMs as it relates to recalls #7) Better access for customers to view their profile on the go. Viewing - service work, service intervals, we owes, all signed paperwork for sales and service, save payment methods, #8) for dealerships/dealer groups that have video cameras - incorporate The feeds directly into this app #9) Activity heatmap of actual dealership by day/time ( I think I just made this up sounds cool!!!) #10) Number 10, and by far the most radical - yet actually could end up being the future of our industry and necessary to build into the CRM of the future Begin building the infrastructure for inventory management as it relates to ride sharing utilizing dealership inventory such as flex car ...... is this the crm of the future????