Blake Arbogast- I submit that I have one of the lowest response times in the nation. Big words right? Ask your rep to pull my metrics. If your system isn't able to send you alerts in real-time to your smartphone stop playing the GM lead response game. That's what we all are doing isn't it? I get a GM lead, I get an alert(txt msg) I stop the clock right then and there. It's sooo easy! Imagic allows me to do so. Again if your system can't do this, you are a spectator not a player(in this arena)