• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

GM Launches 60-Day Satisfaction Guarantee

I thought about this some more over the weekend, even asked a bunch of car nuts that I happened to be watching some football with what they thought of the deal when the commercial came on. These guys are pretty hard core, and have bought a lot of cars over their lifetimes, they all laughed about it, thought it was risky.

Then I asked them if any of them were in the market for a new car, and most of them gave me the typical, "well Im always looking", but when they say that they usually mean a collectible or specialty car. The key point is that they were not "looking" for a new car.

I guess what Im getting at is that after thinking about it some more Ive changed my mind and think this probably is a pretty good incentive to the people that are currently serious shoppers, those people that need a car, and mean to buy one in the next month or so.

Will some abuse it? Maybe, but with financing issues, and some of the logistics involved with buying a car I think abuse will probably be pretty low.

Its easier to be cynical when we forget to put ourselves in the customers state of mind like I did in my previous posts.
 
Last edited:

✨ AI Highlights

  • GM dealers debate a new 60-day satisfaction guarantee (Sept-Nov 2009) allowing customers to return vehicles for a full refund, with the option to take a $500 cash incentive instead.
  • Most participants believe the $500 cash rebate will be more popular than the guarantee itself, but acknowledge the program generates valuable marketing buzz and may attract conquest buyers and those concerned about GM's viability.
  • The general consensus is that while the guarantee itself poses operational risks and potential for abuse, its real value lies in creating differentiated marketing messaging rather than actually driving significant additional sales traffic.

GM dealers debate a new 60-day satisfaction guarantee (Sept-Nov 2009) allowing customers to return vehicles for a full refund, with the option to take a $500 cash incentive instead. Most participants believe the $500 cash rebate will be more popular than the guarantee itself, but acknowledge the program generates valuable marketing buzz and may attract conquest buyers and those concerned about GM's viability. The general consensus is that while the guarantee itself poses operational risks and potential for abuse, its real value lies in creating differentiated marketing messaging rather than actually driving significant additional sales traffic.

Replies Views 10 5,340 Started Last Reply