Jerry, thank you for posting these. I'm a new car sales consultant, and though I've been in sales for over 25 years this industry stands alone. From North Pole, Alaska "Hi"
-
This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
Handling the "Best Price" Question Over the Phone
- Thread starter Jerry Thibeau
- Start date
✨ AI Highlights
The thread centers on Jerry Thibeau's article about handling the 'best price' question from phone shoppers, arguing that salespeople fear asking managers for pricing more than they fear the customer. Replies are largely supportive, with practitioners sharing that asking qualifying questions—especially about trades—and engaging openly with price leads to better appointment-setting outcomes. A few guests raise practical challenges, including how to handle situations where a car shown as 'available' isn't actually on the lot, and whether the same approach applies to email inquiries.
Replies
Views
11
17
Started
Last Reply
