Century Interactive will tell you how many calls your ISMs are making plus allow you to hear what they are saying to your customers. It is a great tool that works well with most common CRMs. I have used it before and was well pleased. The more calls that your ISMs are making, the more sales you can expect. Obviously, it is important to be able to effectively track the numbers and evaluate the quality.
How Many Calls Do You Expect Your ISMs to Make?
- Thread starter ddavis
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If I'm getting ganged up on here because of my picture, I must not be stirring the pot enough. What's the matter with it anyway?
- Apr 7, 2009
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- Joe
- Apr 28, 2009
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- Jerry
Thanks for the laugh Joe! That was funny!
Mike, I'll be in your office next week and we'll work on an uncle Joe approved picture.
Mike, I'll be in your office next week and we'll work on an uncle Joe approved picture.
- Apr 6, 2009
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- Mitch
I'd love to get more info on upDialer or something like it! Anyone have any insight?
I currently use CallBright to track all of our outbound calls from the sales department/internet department because it integrates directly with our CRM (ReyRey) and have been very happy with it. I have it set to email me a report automatically every morning of the prior days phone traffic. Pricing was pretty reasonable too.
I believe that Reynolds and Reynolds owns CallBright. Tom, I'm glad to see a New Vehicle Sales Manager that takes an interest in DealerRefresh.
- Dec 30, 2009
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- Yago
That needs to be a new thread: Why new car managers are not interested indigital?
Yago, I'm shocked to learn that there are a lot of young people that might be able to maintain their Facebook page, play video games and email but are lost in setting up a spreadsheet. Most dealerships require that Desk Managers have F&I experience. I have never worked with a Sales Manager that has any experience working in an internet department.
"How Many Calls Do You Expect Your ISMs to Make"? I believe "bleeding fingers" is a good indication.
"How Many Calls Do You Expect Your ISMs to Make"? I believe "bleeding fingers" is a good indication.
Lol, Thanks. A lot of it probably has to do with the fact that I was an ISM before a Sales Manager but really in todays day, why wouldn't a sales manager embrace the internet when over 90% of our customers shop online first? I make sure that by day 2 all New Vehicle internet leads to my store have received and email from me as well as a phone call/voicemail and have noticed that more times than not the lead that won't return calls/emails to the Internet Sales Person ends up responding to me. I have the philosophy that todays internet lead is tomorrows floor up.
