Hey Joe,
Lurked for a while now, first time poster. There are a few companies out there offering an outbound call tracking piece, mine being one of them. Without getting too salesy, we've designed ours with auto in mind and can provide individual call counts, department reports, call recordings, etc. In other words, accountability is huge.
Whoa. That got salesy fast, apologies. All that said, there are some other folks doing this besides us, often within/through the dealership's phone system itself...aka "The black box." These systems have their own merits and qualities outside my realm. For dealerships, it's certainly worth looking into and asking your vendors about capabilities, pricing, etc.