How much of your week is the warranty claim back-and-forth actually eating?

[Nimay Shah]

Trying to get a real read from people who live this, not the vendor brochure version.

The pattern I keep hearing: tech finishes the job, story is thin or missing half the codes, claim goes to the warranty admin, admin kicks it back to the tech, tech says it is not worth his time, repeat. Meanwhile the OEMs are screening harder than ever and denials and chargebacks keep climbing.

So I want to know how it really looks at your store:

- How long does a claim actually take you from repair done to submitted?

- How much of that is chasing techs for a usable C/C/C?

- How much money are you realistically writing off a year on denials?

- Is anything you have tried (WarrCloud, in house admin, outsourced) actually fixing it, or just moving the work around?

Curious if this is everyone's reality or if some stores have genuinely cracked it.

 

[Dino Z | DLR Systems Pro]

Warranty back and forth eats more time than most stores want to admit.

The real problem isn't the volume. It's that nobody owns the aging. The advisor closes the RO, the warranty admin submits when she gets to it, and by the time something's sitting 21 days out the OEM's already calling. That call is always a fire drill.

What actually fixed it at one store I worked with: a 10 minute aging review every afternoon. Anything over 7 days gets flagged. Anything over 14 days hits the fixed ops director that same day. Not Friday, not next week. That day.

Sounds simple because it is. But most stores aren't doing it and it's costing them. Built the whole checklist around that cadence after chasing it manually for too long. Left it in my profile if you want the actual checklist format.

 

[Dino Z | DLR Systems Pro]

Warranty back and forth eats more time than most stores want to admit.

The real problem isn't the volume. It's that nobody owns the aging. The advisor closes the RO, the warranty admin submits when she gets to it, and by the time something's sitting 21 days out the OEM's already calling. That call is always a fire drill.

What actually fixed it at one store I worked with: a 10 minute aging review every afternoon. Anything over 7 days gets flagged. Anything over 14 days hits the fixed ops director that same day. Not Friday, not next week. That day.

Sounds simple because it is. But most stores aren't doing it and it's costing them. Built the whole checklist around that cadence after chasing it manually for too long. Left it in my profile if you want the actual checklist format.