Yesterday was an Apple event that was fairly in my opinion. But many of the rumors are now official and one of those will impact our follow up processes. If a caller is not recognized in someone's contacts then that caller will go straight to voicemail. That is an option iOS13 will have available to iPhone users. And I can only imagine it will be WIDELY used! It will be one of the first things I turn on. Android will probably follow that feature quickly. Who doesn't want to block nearly 100% of calls where less than 2% are actually worth taking and those calls can be returned. Robocall bastards Soooooo.... it is time to hone the voicemail skills and lower the expectations on outbound phone calls. What else?