Just got off the horn with a multipoint dealer group who was wondering about how much they were actually paying to their DMS provider. Although I didn't have exact answers we started doing some rough math on how much of their CRM bill might be going to an integration cost, how much of their website provider might be paying for an OEM-mandated program, and so-on and so-on. The rough math looked to be a little over 12% of their monthly technology costs were going to services they viewed as paying for twice. For example, if they paid their DMS provider $6,000 per month per store there was an additional $1,000+ going to that same DMS provider for integrations to the CRM, website inventory, and service scheduler that were not disclosed in anyone's bill. This essentially made their DMS bill actually $7,000 per month. And it didn't stop there…. far from it! For this dealer group they are easily paying well into the 6 figure territory, annually, for undisclosed things. Outside of the DMS and OEM-mandated programs what other things are taking a fee behind the dealer's back?