My sales people utilize the CRM, I would guess better than most. BUT if the Desking Tool was NOT part of the CRM - no other manager here would EVER look at it. NEVER!!! We have a sales manager that has never left the Desking Screen, couldn't pull nor read a report is his life was dependent upon it. I honestly don't know how he managers his people without using the CRM. Oh wait... he doesn't.
The DC desking tool is pretty decent. We have it penciling deals for one of our Honda and FCA stores without issue.
One of the things that sets DC apart is that you can build your own report or have them build a custom one for you without having to wait 27 years for their DEV team. I was able to create one that shows me click-whipped calls/tasks and some good MoM and YoY reports.
In the end though, you can show report after report that highlights the obvious problem in bright yellow with a flashing red light but if sales managers do not hold their staff accountable, the CRM you use is pointless. When you have been saying the same things for 6+ years and nothing changes, well......welcome to the industry.