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My New Adventure - Al West Nissan

Also, stupid question, why does my site rank at 92 if it's so bad? That might sound snarky over a message, but I mean that question sincerely.
For which keywords?

And keep in mind #92 isn't good, your looking for #1 so the real question is why it isn't it ranking #1.

Also keep in mind that no one in the auto industry does their sites correctly, so ranking in the car industry should be fairly easy.

I can give you a step by step on what to do and together with all the experts here we can tweak and fine tune it.
 
These are not my numbers and Google has said a lot about web page speed and rankings but just to give you an idea on page speed alone, not even getting into the ranking part of it and these aren't my numbers this is just using what giant corporations have had to say about it.

Dealership websites normally (98% of the time) have slow load times, intrusive pop-ups, and designs that are stuck in the past.

So let’s say every time you spend a thousand dollars on ads, you make a sale.

To double your income you could double your ad spend or increase conversions by just 1%.

One way will double your budget … the other leaves everything the same!

And the #1 way to increase conversions is by improving page speed.

Nothing Affects a Website's Visibility like Web Page SPEED!
  • Amazon said for every 100ms improvement in load times they saw a 1% increase in Sales.
  • Mobify said it was a 1.11% increase in Sales per 100ms.
  • Walmart said it was 2% per second improvement.
  • Cook said it was a 7% increase in sales for every 850 milliseconds improvement.
And when Google discovered that 53% of a website's traffic would leave if the site took just 3 seconds to fully load, they thought it was important enough to add a ranking penalty to their algorithm, penalizing sites that take more than 2.5 seconds to fully load.

Google even built a tool to show designers and developers their problems and how to fix them. So the #1 goal of every developer should be to be able to get 100% across the board on Google’s LightHouse tool. Because in addition to the penalty for NOT being fully loaded in under 2.5 seconds, Google will also limit how often and how deep they crawl your site, if you don’t have the first content painted in under a second.

This means you can keep adding pages but it will be difficult for Google to find them.

So your first content has to be in under a second and it has to be fully loaded in under two seconds. However you should be shooting for .5 milliseconds fully loaded and 100% across the board on Google lighthouse tool.

The average dealership website takes about 24 seconds to load, so if you build a website that is fully loaded in .5 milliseconds and everything else is equal then every time that site makes a sale you ...

If we assume that the statement holds true and every 100ms improvement in load times results in a 1% increase in sales, and you have a website that is fully loaded in 0.5 milliseconds (which is an extremely fast load time), we can calculate the potential increase in sales.

Given that the average dealership website takes about 24 seconds to load (24,000 milliseconds), the difference in load time between the average website and your fast-loading website is 24,000 milliseconds - 0.5 milliseconds = 23,999.5 milliseconds.

To calculate the potential increase in sales, we can divide the difference in load times by 100 and multiply it by 1%:

23,999.5 milliseconds / 100 * 1% = 239.995%

This means that, theoretically, with a website that loads in 0.5 milliseconds compared to the average dealership website, you could potentially see an increase in sales of approximately 239.995%.

However, it's important to note that this calculation assumes that all other factors remain equal and that the correlation between load times and sales is accurate.

So if you only focused on page speed and nothing else then the calculation suggests that with a significantly faster website load time compared to the average dealership website, you could potentially see an increase in sales of approximately 239.995%.

This increase would be relative to the baseline sales you would have without the faster load time.

For example, if the average dealership website generates 100 sales in a given period, and you have a website that loads in 0.5 milliseconds, the potential increase in sales would be around 239.995% of the baseline sales.

In this case, your website could potentially generate an additional 239.995 sales, resulting in a total of approximately 339.995 sales.

It's important to note that this is a hypothetical calculation based on the assumed correlation between load times and sales, and it may not directly translate into real-world results.

Various other factors can influence sales, and the relationship between load times and sales might not be linear or consistent in all cases.

In addition to converting more traffic it should also rank higher, faster, and better!
 
Realized that that:

1. The sales manager did not fully understand how to properly fill out a Buyer's Guide

2. They have the salespeople fill them out. Too big of a fine to leave it up to salespeople IMO. Who does it at your store?

Had to go update them in all of our inventory. Do you guys make sure they are all in the same window or am I just crazy? I also hate them getting taped in the windows. I bought the sleeve that hang on the window. Didn't know those were a thing until one I bought at ACV had one.
 
Realized that that:

1. The sales manager did not fully understand how to properly fill out a Buyer's Guide

2. They have the salespeople fill them out. Too big of a fine to leave it up to salespeople IMO. Who does it at your store?

Had to go update them in all of our inventory. Do you guys make sure they are all in the same window or am I just crazy? I also hate them getting taped in the windows. I bought the sleeve that hang on the window. Didn't know those were a thing until one I bought at ACV had one.
Have a standard, and make sure your whole team knows the standard (anything with factory warranty gets that one, anything under X miles and X years get your dealership warranty, and everything else is 'As-Is'. Obviously, have them in the car first off - our office prints them off and they get placed in the vehicle once the vehicle is stocked in to our key system. The lot porters put them in the car for us. From a deal perspective, we have 3 buyers guide options as forms in our DMS and CRM. Our sales team is responsible for printing and having it signed. Our finance team has it as well as a backup in case they forget (which rarely happens).
 
Our inventory manager that oversees the techs that inspect them sign off on our WIS Buyer Guides. (Well, a tech does, then records inspector (inventory manger) along with the date and then the customer signs it.

We also stick them all in the exact same spot on the exact window (rear passenger window just behind the head rest so it affects your blind spot minimally, because the head rest already blocks that area.)
 
As some of you may know, I recently decided to pursue a new opportunity. I was fortunate to find one that allowed me to get into a partnership. This new opportunity has a lot of challenges to overcome and my new role will bring a lot of components of the business that I am not familiar with and inexperienced at. I thought it might be fun to document some of that with you guys and I am hoping that it will be interesting enough that you guys might want to take part and sharing your experiences to help me grow myself and the dealership. I would like this to be a running thread for everyone to engage with and share in this experience. Hope you're all interested. Here are some day one thoughts:

I told the team that I am not bringing and hair-brained schemes or marketing ideas. We're going to focus on the basics: customer service, employee satisfaction, process and procedure, and inventory & merchandising.

I removed split deals. At my previous dealership, we created a culture where everyone just took care of each other and prioritized the guest experience. When possible, anyone on the management team (including finance) can jump and help on the deal, but if none of those people are available. just help each other. The last thing we want to do is punish people for taking time off. Additionally, the customer doesn't want to be jumping back and forth between salespeople. Split deals cause confusion and there are always details one person doesn't get translated to the next. Split deals cause communication errors and after-the-sale confusion.

I allotted the salespeople a set amount of funds that they are able to use monthly to provide the best guest experience possible. They can use those funds for whatever they want from covering surprise after-the-sales issues or just order someone DoorDash if they get held up in finance.

No chasing customers on the lot. Give them room to breath. Let them do their shopping and land on a piece of inventory. Jumping on them immediately just causes them not to stop again if they do land on the right car for them.

Ditched "when can you be here." Make sure that we have the right vehicle for their wants and needs first. Then, meet them wherever they are at in the process. Let them do as much of the transaction online as they desire.

It also turns out that making sure that rows are straight was a new concept.

Oh, and I also cleaned all of the windows myself so that they could see that I valued customer facing areas. :rofl:

I would be interested to hear your other "do this first" ideas.
Welcome.
 
Regarding the page speed conversation, ranking and conversions on site. Few good takeaways are shown in this Shift Digital report from last year: https://www.shiftdigital.com/user_area/content_media/raw/2024Q4AutoReport.pdf

Also attaching the 2025 one as I know Bill cut a lot (or maybe all?) of ad spend, 3rd party leads, etc. Lots of good stuff that you can take into account when you start fresh: https://www.shiftdigital.com/user_a...utomotiveDigitalShoppingTrendsPulseReport.pdf

Not a silver bullet by any means, but will at least give you some rounds to put into the chamber while you take some shots at the target.
 


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