- Aug 20, 2009
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When you start calling dealerships about your next new car, consider this: The salesperson at the other end of the line could be a veritable ninja in the use of the phone as a sales tool.
Jerry Thibeau, a Rochester, N.Y.-based sales trainer, ought to know. In late 2009, he started a company, Phone-Up Ninjas, to build up the telephone skills of dealership staffs.
Thibeau teaches everything from phone etiquette and a "positive and productive" attitude, to scores of sales tips and techniques. One of his specialties is to convert the call-in shopper into flesh-and-blood presence on the dealership floor.
http://autos.aol.com/article/secrets-of-how-car-salesmen-talk-to-you-on-the-phone/
Ninja Alert! Beware of car salesmen trained in the art of phone calls — Autoblog
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