- Apr 7, 2009
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- 2,446
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- First Name
- Joe
That's your call big guy 
We used to require the reps fill this info out in CRM. I shadowed the reps and read the shopper's body language and listened to the quality of the reply. And... many reps intuitively knew not to ask, so they just randomly chose a source.
We used to require the reps fill this info out in CRM. I shadowed the reps and read the shopper's body language and listened to the quality of the reply. And... many reps intuitively knew not to ask, so they just randomly chose a source.