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Problems with Vinsolutions

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sryan

sryan

Desk Monkey
Aug 18, 2012
59
8
First Name
S
#1
I've been with vinsolutions for quite some time

Right now all my customer replies are going to my smartermail box and not showing up in the customer dashboard, where they should show up and be logged.

Is anyone else having this problem today? It is very annoying

Thanks
 
Dealer Authority - Inventory

✨ AI Highlights

  • A user reports that customer replies in Vinsolutions are routing to their Smartermail inbox instead of appearing in the customer dashboard, preventing proper logging and follow-up.
  • A respondent indicates they've escalated the issue to a contact who should reach out directly.
  • The thread appears to be an early-stage troubleshooting exchange without a clear resolution posted yet.

A user reports that customer replies in Vinsolutions are routing to their Smartermail inbox instead of appearing in the customer dashboard, preventing proper logging and follow-up. A respondent indicates they've escalated the issue to a contact who should reach out directly. The thread appears to be an early-stage troubleshooting exchange without a clear resolution posted yet.

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