Your post @EmilyJSpellman is one that has been duplicated over the last 20+ plus years as vendors moved away from "solving dealer problems" towards "dealers spend a ton of money so how can we take advantage". That being said, there are still a number of vendors that put performance ahead of profits. The best vendors are the ones where the "gurus" are still within arm's reach of both their frontline reps as well as the dealer. Even better is the "guru" is your rep. Once the vendor's subject-matter "guru" becomes untouchable by the frontline reps, where they have to go through three levels of management, all is lost and watered down "experts" are now the only resource within reach of the dealer. Your first indicator of a future disappointing relationship will be how many times your rep says "I'll have to ask".
I'm also going to throw this out there. It is important to acknowledge that the dealership's success doesn't fully rely on any one piece of the behemoth that is automotive retail. I have seen documented example after example of dealerships who are highly profitable, highly revered in their community, and highly sought after as an employer that suck on one or combination of SEO, SEM, Website, Merchandising, CRM usage, etc. As well as we've all seen the inverse. Bottom line is people. People still buy from people and if a dealership becomes obsessed with perfection of the "tools" they very well may find themselves struggling for profitability if they put all their hope and reliance in tools over people. Great SEO doesn't cancel out "bad" people and bad SEO doesn't prevent a dealer from selling cars. There is a balance.
I'm also going to throw this out there. It is important to acknowledge that the dealership's success doesn't fully rely on any one piece of the behemoth that is automotive retail. I have seen documented example after example of dealerships who are highly profitable, highly revered in their community, and highly sought after as an employer that suck on one or combination of SEO, SEM, Website, Merchandising, CRM usage, etc. As well as we've all seen the inverse. Bottom line is people. People still buy from people and if a dealership becomes obsessed with perfection of the "tools" they very well may find themselves struggling for profitability if they put all their hope and reliance in tools over people. Great SEO doesn't cancel out "bad" people and bad SEO doesn't prevent a dealer from selling cars. There is a balance.