Seeking Experienced Customer Service Representatives

[GregM]

Honcker is seeking an experienced automotive Customer Service Representative to work out of Manhattan office. This is a great opportunity to get in on the ground floor of a fast growing startup that is changing the way customers can lease vehicles.

Responsibilities :

• Professionally handle incoming client and vendor requests via phone and email, ensuring that issues are resolved both promptly and thoroughly.
• Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat, etc.)
• Handle all client inquires, requests and thoroughly educate them on the service
• Provide quality support in the areas of handling questions, troubleshooting, and account assistance
• Provide First Call Resolution to clients
• Facilitate customer order process via online platform
• Work with other departments as client advocates to ensure resolution
• Look for innovative ways to better the product and improve the customer experience
• Provide innovative feedback to management to continue to better the department and processes…we want you to have a voice
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
• Manage queue of open issues to deliver timely and effective solutions - escalating when necessary
• Communicate bugs and user feedback to our Product team
• Help with customer retention and contribute recommendations for improving our product and processes

Requirements :

• Enthusiastic team player with a passion for technology and customer service
• Intermediate computer skills with an ability to be trained on our customer service platform (Zendesk)
• Excellent verbal and written communication skills with an understanding of proper etiquette
• 2-4 years of auto industry experience preferred
• Rotating Sunday schedule (5 work days per week)
• Must work from our office in Manhattan
• A history of being punctual, responsible and reliable
• Motivated, detail-oriented and enthusiastic about his/her work
• Previous experience working in customer service or a call center environment a plus but not required
• Compensation- Starting salary $35,000 - $45,000 based on experience and ability; plus benefits after 90 days

Please email [email protected] with your resume and a few sentences on why you think you would be a good fit with the Honcker Team!