A dealer asks whether others are receiving spam through GM Lead Management, prompting a discussion about duplicate leads and how different CRM systems handle them. The key insight is that duplicate lead handling varies by software—some systems automatically update all duplicates when one is responded to, while others require manual responses to each copy, and GM doesn't track response rates across duplicates despite them appearing in monthly numbers. One dealer shares they manually manage this by using GM Lead Management in Dealerworld and then transferring leads to dealer.com since their dealership lacks an integrated CRM/ILM system.
