• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

Texting products and barcode products for after hours.

BillH

Boss
Dec 17, 2009
123
43
Awards
1
First Name
Bill
Hello fellow DR users, I'm looking for some feedback.

There is a discussion here about some products that are interesting but I am a cynic until I see something produce.

Here's the scenarios:
  • "Text for more info" hangers in cars to get info, mainly for after hours and Sundays. Opinions?
  • Text for more info links on the websites for more info. We're being courted by a company, but as usual, they all seem to have the silver bullet.
  • We're using Contact at Once and I am amazed at how many customers will chat vs pick up the phone. We're seeing a lot of service and parts inquiries as well as car questions.
  • Q-codes or barcodes for cars we have in the local shopping mall. I don't see "regular" non geek folks downloading an app to scan a code to get info on a car.

Ideas?

Thanks!
Bill
 

✨ AI Highlights

BillH seeks feedback on several after-hours customer engagement tools: text-to-info hangers on vehicles, website text links, live chat (which his dealership finds surprisingly effective via Contact at Once), and QR codes for cars displayed at off-site locations. His main skepticism centers on QR code adoption among non-technical consumers and whether text-based solutions genuinely drive results, though he notes his dealership is already seeing success with chat for service, parts, and sales inquiries.

Replies Views 0 2,486 Started Last Reply