D
Derek Denney (blog)
Guest
I love the use of the term Circle Jerk. It's the truest thing I've read on this site, ever. Way to be blunt Joe.
Joe Webb's post calls out the phrase 'Just get 'em in' as the most damaging and short-sighted directive Sales Managers give to Internet and BDC teams, arguing it undermines trust and frustrates staff trying to properly inform customers. The thread is largely overtaken by obvious spam comments from bots, with only one substantive reply agreeing that old-school tactics will eventually kill dealers who refuse to evolve. The core insight — that dismissing customer information in favor of blind appointment-setting is counterproductive — is largely buried under the noise.