The Weekly Refresh: Cars.com, Web2Carz.com, AOL and VAST.com, Baby boomers, Dealers ARE tech-savvy

[Gilbert Chavez]

Lightnup,

Alex has asked you some very pointed questions. You would do better to let everyone know who you are and answer his questions as directly as he has put them to you.

Hiding behind a fictitious name really makes you lose credibility.

I know some good guys at AT. You are doing them a disservice with your postings.

 

[Lightnup (blog)]

Alex,

I'm certainly not crying about not being on Yahoo! Autos. Quite the contrary. It's much more beneficial from a dealership standpoint to have inventory listed on the 3 best-known automotive reference sites (kbb, edmunds, NADA), where visitors are actually in the market, than it does the top site for weather, sports scores and Britney Spears updates.

I merely pointed out the fact that there was a growing list of Yahoo! Autos users who were posting that they were dissatisfied with the selection of vehicles they now have. It's indisputable that Yahoo! Autos' new partner does not have as large an inventory of vehicles or dealers. Somehow, you turned that into my "making excuses" and "crying."

AT's "product" works, dealers sell cars every day to AT customers, the value is there (doesn't matter whether you believe it or not. There are those who hate Dell computers and don't think they are worth the money but mine works just fine and was a good value. It's all in the eye of the person spending the money) and whether my name is Sally, Alex or Achmed doesn't make one bit of difference.

DealerRefresh is a great resource. Everyone is entitled to their opinion and to add to the conversation. I haven't slandered anyone, I haven't attacked anyone. I posted a message regarding the Yahoo! Autos Discussion Board and it was your choice to not respond, say "Who Cares?" or to attack the messenger. You chose the latter. I'm sure that if you came across a "bash AT.com" site (a la the AutoTrader.com pricing thread) you would be the first to post about it on DealerRefresh.

Gilbert - There are many, many good guys at AT, just as there are many, many good guys at cars.com. I'm not doing anyone a disservice.

And I've never recommended using all caps to any of my dealer clients. I'm sure some less-knowledgeable reps with BOTH companies have made stupid suggestions to their dealers at one time or another.

 

[Tim Morris]

I love it! Lightnup and his contemporaries at AutoTrader.com were the same ones espousing the virtues of the AT/Yahoo tie-up for the last 2 years!!! All of the sudden, "It's much more beneficial from a dealership standpoint to have inventory listed on the 3 best-known automotive reference sites (kbb, edmunds, NADA), where visitors are actually in the market, than it does the top site for weather, sports scores and Britney Spears updates."

Lightnup: Were you telling your customers that for the last 2 years, or were you selling the "value" of the AT/Yahoo alliance??? Come on Dude.

 

[Lightnup (blog)]

Well, Duh. Of course I was touting Yahoo!, it was what we had at the time. Any good salesperson promotes the virtues of what they have to sell. When a salesperson switches from, say, a Mercedes store to a Lexus store (or vice-versa), does that mean he or she was lying to all the people that previously bought a Mercedes from them? Of course not. They sold the virtues of the Mercedes over the Lexus and will now sell the virtues of the Lexus over the Mercedes. That's Sales 101.

AT.com and cars.com will always be bidding against each other for strategic alliances with different sites as those contracts expire in future years. Sometimes, it's just who wants to "buy" the business the most. You are implying that all cars.com salespeople must have been lying when they were touting the virtues of msn.com and kbb.com when those sites were aligned with cars.com, or else they are lying now about Yahoo! Autos because surely they downplayed Yahoo! when Yahoo! wasn't in their arsenal. That just doesn't make sense. If you are expecting the entire sales force of either company to jump ship every time their company loses a contract just so they can't be accused of having lied to their customers about a strategic partner, that's not very realistic.

And, for the record, I have always thought that having kbb.com would be more to AT's benefit than having Yahoo! Autos.

 

[Tim Morris]

Well, I guess that is the difference between you and me. I don't take a job selling something I can't believe in.

For the record, it is unarguably unethical to knowingly sell something to a customer which will not meet that customer's needs as well as a competing product. That is Sales 101, Buddy.

When I was selling BMW's, there were several times that I was honest (there's a concept for you, huh?) with my potential buyers and advised them that a Lexus or a Cadillac might be a better fit for them.

 

[Lightnup (blog)]

You're nit-picking Tim. There are so many other factors that, in my opinion, make AT a better choice for my clients that the difference between having Yahoo! or kbb isn't even on the radar screen. It just happens to be the topic of discussion here. We STILL meet our customers needs with or without Yahoo! so yours is a moot point. But, again, you're implying that any cars.com rep who plugged kbb.com is now arguably unethical if they don't refer all their prospects to AT because now we have kbb.com. Ludicrous.

So, if you were selling a BMW that was otherwise perfect for your customer but it came equipped with Contis and you personally think Michelins are better, you would be "arguably unethical" unless you told your customer to go buy a car with Michelins? Yeah, right. It's just one small factor in the overall picture Tim. Like I said, nit-picking.

I've told many potential customers when I thought we weren't a fit for their business or they weren't a fit for us.

 

[Tim Morris]

In order not bore everybody else reading this thread, after this response I will try to refrain from continuing to argue something we obviously won't agree on.

I do see your point, you made a valid argument with the Contis/Michelin example. However, If you had left out the "much more" from your original point of "It's much more beneficial from a dealership standpoint to have inventory listed on the 3 best-known automotive reference sites..." your argument would hold more water.

Either it is a significant benefit, thus warranting the statement that it is "much more beneficial"...or I am "nit-picking" and "It's just one small factor in the overall picture." It can't be both. You can't have it both ways.

 

[Alex Snyder (blog)]

Sally....errr....Lightnup.....whatever your name is - Hiding behind a fake name shows you're a coward. There is zero credibility behind anything you say when you completely hide on the InterWebz. Whether you're Sally, Lightnup, Clarion Hilton, Richard Simmons, Rosanne or Rosie, you represent a company I have beef with right now. I'd like to not have beef with that company, but have trouble endorsing something that jacks rates simply for the sake of jacking rates. Then to add insult to injury, that same company sends Lightnup's to justify these rate increases, and these Lightnup's simply insult my intelligence with their BS.

AutoTrader.com -

Please....please, please, please, please listen to me (one of your potential customers). I want to give you my money. I want to advertise on your product. I want to be a premium business partner. I want to take advantage of everything you have to offer.

Here's what you need to do to get me back: for the waaaay higher prices you charge than all of your competitors, I expect a much higher ROI than what I get with all of your competitors. It is really that simple.

Oh, and one more thing.....Please stop investing in Lightnup's who insult me by spouting BS reasons for everything.

 

[Lightnup (blog)]

Excellent point. It's just one small factor in the overall picture.

 

[Sharon R]

"Oh, and one more thing.....Please stop investing in Lightnup's who insult me by spouting BS reasons for everything"

Sorry Alex but it's going to get worse before it gets any better....

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www.autotrader.com

Dealers are waking up to realize the rate increases from ATC are not justified. The psychology of the internet car shopper has changed (as it always has & will). ATC is looking for a churn rate of under 2%, great goal but impossible in this economic climate and with their rate structures the past year (and going into this year) The best years of performace from ATC are behind it.