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TK Carsites - Dealer Website Services Profile and Reviews

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#61
Tom,

I am very concerned that you are having issues. I just left you a message.

I want to discuss with you personally to see what we can do to satisfy you as a customer as well as walk you through the stats as I believe you are mis-reading them.

My review shows the average time on the main site was 4.1 minutes. However,being that this is 5 separate websites, combined stats will show much higher.

We can discuss when we talk.

Richard Valenta
CEO
TK Carsites, Inc.
 
#62
After a day of working with TK, I have to say, they recover better than any group I've seen. Once they got focused they kicked it. Richard went out of his way to get involved and stay involved. He took the time to walk through each issue and surprised me by not defending.

We went back over the stats and I realized, that with multiple domains, I had mis-read the data. Richard was right on the time. It was an average of 248 sec., and not a combined total, as I wrongly read it. On the other issues, all the big stuff was handled by the end of the day. We even had a chance to add a few enhancements. So, by the end of the day, we were not just back on track, we were even a little ahead.

Richard also knew what to do to get a car salesman back on his side. My sales team now has a very high opinion of our new website provider. Car guys are suckers for pizza.
 
#63
TK has almost broke my spirit. Excuse after excuse. HORRIBLE customer service. Our PREMIUM SEO is a joke. The SEO dept at TK tells me Getcarsmart.com is to similar to Carsmart.com and that is why our site doesn't rank very well in a google site. That's funny...Carsmart in St. Louis and Carsmart in Nashville, TN pop up on the first page of any google search that I do. What gives TK? I know exactly waht "gives'...they OVER PROMISE and UNDER DELIVER. Once our contract is up...we're GONE!
 
#65
I just wanted to take a small amount of time to let everyone know of some big changes. TK Carsites has fallen back into my good graces. After a short amount of time and a lot of hard work "TK" has delivered. Many thnaks to Richard, Isaac and Jen Schrader for fixing any and all issues I had. Kudos for a job well done.

Ted Heater
CarSmart
 
#67
For anyone that is looking to use TK's services!
Stop what your doing right now and go SLAM your fingers in your car door as hard as you can. The feeling of smashing your fingers will be a much better feeling than the one you get with a TK powered website; plus you won't be able to sign a contract you WILL regret later.

I've been dealing with TK for 1 1/2 years now and it has been a huge headache from day one. The SEO package we are paying for is a big joke. We are beat out by all of our competitors unless you search by our business name or City + dealership.

The list of issues is a long one and I don't have the time now to post everything.

Do yourself a favor and go elsewhere for your dealerships website.
 
#68
Ron,

I have spoken with several team members that you have recently talked with here at TK and no one has any logged issues.

So I am not quite sure what could be the problem as each said you were satisfied at the time.

It’s obvious that something happened between now and then and I really would like to make this right as quickly as possible.

I have tried to call you several times today to see what the issues are so I can get them resolved.

I think every company that has a large number of clients will have problems from time to time. The question is once a problem is identified how do they respond?

For years TK has taken great pride not in have no issues at all, but rather handling them in a prompt and professional manner as soon as we are aware of them.

I 'd like to think that we consistently do that.

Please call me as soon as possible 502-689-5370.

Joe Turner
Executive VP Online Marketing
 
#69
Joe thanks for the Tele-conference you setup. I got an email today telling me that my SEO work was complete. I was excited. Then I looked at my websites to see these changes and realized that my Hyundai website was broken... TK quality as usual. See the image of my Hyundai site: http://media.auffenbergcars.com/Hyundai.PNG
See how many times you can find Mazda on my Hyundai site. Also, all the links on my Hyundai site link to my Mazda site.

After calling to report this issue I also asked about what was changed SEO wise, because I didn't see any difference in the Title and Meta-Tags. I was told that my SEO changes were not complete; that only the "More Info" page was modified.

They also used this as a excuse as to why some links on my Finance pages havent been modified yet even though the ticket for modifying these links was opened 2 weeks before the SEO ticket.

TK hasn't changed a bit, still as horrible as the day the contract was signed.
 
#70
Ron,

I am very sorry to see you are experiencing such difficulties with our company.

I spoke with Greg today and he agreed there have been issues in the past but he felt it was behind us. I also spoke with Joe Turner and he stated that you both worked this out. Hopefully, that is the case.

Additionally, I provided Greg with my cell number so you can contact me if you or he feels we don't meet your expectations in the future.

Richard Valenta
CEO
TK Carsites, Inc.
 

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