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TK Carsites - Dealer Website Services Profile and Reviews

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#71
Everyone at the company seems pretty friendly and knowledgable so we signed up a couple of our dealerships only to find the design and initial setup process an absolute nightmare. We are currently getting billed by their leasing company for websites that are not live and no one can see or generate leads off of yet. Out of the 3 dealerships we signed up only one is live so far (1 week late so we didn't have a website for a week) only because they kept loosing our faxed documents / information wasn't getting passed to the right people.

Anyways I guess we will see if they are a good company to go with as of now our dealer group is feeling we made the wrong choice just because of the initial development and their leasing company charging us for something we do not have has a pretty strong sting as we feel since they made us sign a lease they get paid upfront and now that their behind schedule we feel they don't care about rushing our project because they already have their money and there is no incentive for them to get our websites live. I spoke with them earlier this week and got a deadline of 2 more weeks for one of our website and 3-4 weeks for the other one that is in cue.

Anyways if it gets any better I will repost if not our recommendation is going to be to go with another company to save yourself the stress and keep what hair you have left.
 
#72
Brodie,

First of all, thanks for the comment. We appreciate the feedback from our customers and hope that we can resolve the situation very quickly. Your dealer advocate will be contacting you today to find out the particulars. I will follow up with her tomorrow to see we are on the right track. If you have further issues, you are welcome to contact me direct.

Richard Valenta

CEO

TK Carsites, Inc.

714.937.1239 x233
 
#73
Hi Everyone!

Regarding my previous comments I posted above TK has gone and solved all my issues that I had above and they are now back in our dealer groups good books again after going over and beyond what other vendors have done for us in the past.

I would just like to thank to TKcarsites team for taking the effort to bringing us back to having an exceptional experience with TK like how we originally started.

Brodie
 
#74
I have to say vast improvements from the TK Carsites that I used to use. The one I had was drastically outdated as far as SEO and template design. I still see some old school looking sites from them...but much better than what I had to deal with before.

Didn't have a ton that you could do with thier sites before..only coupons, specials, and maybe a few more items. You couldn't build your own pages..which is something that is nice to keep updated info on your sites...and the SEO was horrific. So kudos for taking it to the next level..though some of the comments seem like the old problems I used to run into. Only one suggestion take out the annoying beeping, sound effects, that some of your sites still have when you mouse over items. That is so far dated it isn't funny.
 
#76
In today's busy world we sometimes forget to give kudo's to those that we take for granted. The team at TK has gone above and beyond our expectations time and time again. If you want powerful SEO and a clean, easy to navigate website that packs a powerful punch then let me suggest my friends at TK. Richard Valenta and his team have done a fantastic job for us. If you are looking for a "magic wand" or instant results then look elsewhere. But if you want a partner that formulates a plan of attack, does things behind the scenes to make your website better and provides superior customer service then drink the TK Koolaid. You will be glad you did! Thanks Richard!

Ted Heater

CarSmart

Kansas City, MO
 
#77
TK Website is the worst website company I have ever had to do buisness with!!!!!!!!!!! I have gone through several department heads to get my site up and running. We signed up nearly four months ago and our site is still not up and running correctly. Their response time on return phone calls is horrible. Simple web page repairs take days to complete. Everyone passes the buck and says someone else will call you back. Buyers Be Ware - You can not get out of your contract!!!!!!!! You are stuck for the next two years!!! Anyone can call me for more details. Ron Barbosa 1-866-473-1692
 
#79
When the Chapman auto group first decided to leave dealer skins for obvious reasons we considered about 20 website vendors which I personally interviewed and screened. TK was our vendor of choice above all other competitors. TK has a web product that is like no other, their POWER of 5 is totally unique and the elite SEO is second to none. I like to tell people that TK doesn’t just build websites they build comprehensive digital marketing web solutions. One thing that is very different about TK is that they build custom websites unlike dealer.com and all these other guys that say pick one of these 10 layouts and we will have you up in less than 30 days. TK is building you a custom user experience. That no one else will have there is no “cookie cutter” in the production department where they mass produce the same site 100,000 times and put your logo and colors on it.

Transitioning to a new website vendor sounds easy but let me tell you it is not, there are tons of small details to think about to consider and initially we very unhappy with the way things went with “TK” there were bumps throughout our transition we thought we had made a mistake in our vendor choice, during this process we reached out to Jenifer Schrader who put together a conference call with Richard Valenta and all the big wigs over there at TK. The owners of the Chapman auto group and myself had a voiced our concerns, Richard was very helpful and TK made some special arrangements that put us at ease. This was the beginning of getting things back on track.

It has been almost a year now that we have been live with TK and I could not be happier with my website. All of my concerns have been put to rest and I am selling more cars than ever. The support team is great, my dealer advocate Jenifer Schrader is amazing, and the management team at TK is always there when you need them.

I will say this if you choose TK as your website solution you will not be disappointed once your sites are up and running the transition may be a little bumpy but that is to be expected with any vendor, make sure that you communicate don’t assume anything . The most important is that you must have the right staff in place to use these websites but if you don’t you can rest assured that TK will help you every step of the way.

PLEASE CALL ME IF YOU WOULD LIKE TO TALK MORE.

215-674-3600-171
 
#80
@ Ron Barbosa,

I feel your pain, we had nothing but trouble with our websites from the time we signed the contract till about 1 1/2 years into the 2 year contract. We had tickets open that would get lost and the tickets that weren't lost would take a month sometimes 3 months to get completed.

I am so glad we are no longer with TK! We recently switched to BluSolutions and we love them. The entire process of having our sites built and putting finishing touches on them have been pleasant. Our sites where built from scratch and brought live before the deadline.

I hope things get better for you!
 

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