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We ghost shopped over 1,000 car dealers...

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Marc Lavoie shares findings from a mystery shopping study conducted by Matador across over 1,000 US car dealerships, presented in a podcast episode featuring Sam from Matador. The thread appears to highlight key performance metrics and insights about dealer customer service and sales practices based on actual shopper experiences. The post invites community feedback on the findings without detailing the specific conclusions in the forum thread itself.

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