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What Do You Mean We're Blacklisted?

I get these "please email our entire database" requests at least once a month - answer is "no"... Small targeted blasts to active leads or recently sold are ran through our CRM tool, and anything larger is used outside of our domain with an external provider. The big problem most dealers face is when their sales rep has full access to their CRM tool and does a blast to the entire database without them realizing it, and then they get blacklisted...