What have you replaced with AI?

[Alex Snyder]

Mine is from a vendor/technologist perspective. Would love to hear how dealers are replacing things, or if they are yet.

We initially started with AI as a quality control test writer. It is excellent at that and has significantly reduced the priority of building a team there. I can't say it has outright replaced the need for a dedicated quality control person forever.

The second thing has been UI/UX development. We could be unique in that I could make a pixel-perfect design for engineers to implement before AI came around. For the redesign of our product from FRIKINtech to VehicleLyfe, I designed all the screens and worked directly with a backend developer to bring them to life. With AI, that backend developer can build a front-end product easily. As he is figuring it all out, he wants to turn me into a full-blown "developer" using prompts. I'm super excited to start spreading my wings. I can say that we absolutely have no need for a UI developer these days. Something I never thought we'd live without!

 

[tylernobi]

From what we're seeing on the dealer side at Nobi, the first thing getting replaced isn't a role, it's the BDC's first-touch attempt. The "did you still want to see the 2022 RAV4" follow-up, the nudge after that specifically related to if they need any further information, the appointment reconfirm... that whole tier of repetitive outreach is where dealers are pulling hours back.

 

[Steve Roessler]

It's a re-alignment on people's responsibilities as Tech evolves. BDCs are transforming to an Engagement Center. AI gets engagement and the Engagement Center helps an "Engaged Customer". Major problem in the industry is dealers buy all this AI and not adjusting their process appropriately which causes the friction at the store with their people. Dealers need to find "Technology Partners" these days to understand the operational changes that need to be made when getting tech. AI tees up more talking customers for people to be better responders vs "task masters". Keep your home run hitters and get rid of your bunters. My 2 cents