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Who handles your calls in a Virtual BDC?

Libbbe

Boss
Feb 8, 2021
3
1
Awards
1
First Name
Liz
I took over a complex to run the BDC, before I got there, they outsourced to eLeads' vBDC - I walked in to 0 pipeline, as the vBDC "process" was to hammer people with templates, and burn them out. Made it easy for me to get a team of green peas to shine in comparison.
Didn't think of that! Thanks for sharing!
 
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rickyfay

Lot Lizard
Aug 6, 2020
34
9
Awards
1
First Name
Ricky
Yes, very true. I'm loving Gubagoo right now handling our chat and they have a great dashboard to track performance. So as far as outsourcing, I'm liking the performance. But I get your point.
Canned responses and offsite agents with no answers to client's direct questions other than "I can have a sales person call you" makes zero sense to me.
 

Alex Snyder

President Skroob
May 1, 2006
3,026
1,790
Awards
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Alex
Canned responses and offsite agents with no answers to client's direct questions other than "I can have a sales person call you" makes zero sense to me.

We have heard you loud and clear. It is time to offer a positive path forward @rickyfay

If you can present a way for all car dealerships to scale an in-house BDC, you will have the ear of every dealership in the United States. Whatcha got :poke:
 

CallingCorbyn

Lot Lizard
Jul 30, 2020
17
19
First Name
Corbyn
Too often dealers struggle to hire, train and keep an inhouse BDC/Call Center moving forward. Unless you have someone at the dealership that truly manage and keep up with continuous training of their in-house agents, I say outsource. BUT outsource it to the right vendor. What makes a great call center vendor/service for dealership? That's a great question!
I know I'm a bit late to the party, but I HAD to hop on here and answer this!

The key to a successful relationship with a Virtual BDC is communication. Without a constant rapport between us and our clients, it's impossible for either of us to serve customers properly. When looking for a Virtual BDC (whether it be us, or someone else) you should always look for whoever is the most accessible and communicative. Your BDC is an extension of your sales team, whether they're in-house or across the country. Thankfully, technology allows us to build those relationships without ever meeting face to face.

Here comes the shameless plug: If you'd like to hear some success stories, let's talk.
 

Jeff Kershner

Founder
May 1, 2005
3,895
1,410
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2
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Jeff
With the ease of communication via technology (chat, text, video, slack) I can't imagine how a virtual BDC could NOT work.