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Who is innovating?

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The thread debates whether the automotive dealer industry is experiencing a genuine lack of technological innovation post-2015 or if dealers are simply withholding successful strategies from public discussion. While one participant argues most major dealer problems have already been solved through past innovations like websites and CRM systems, others contend significant unsolved issues remain—particularly around integrating variable and fixed operations and improving customer-dealership connections—but dealers are now keeping competitive advantages private rather than sharing them publicly.

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