- May 6, 2020
- 7
- 14
- First Name
- Orkide
Bingo and I've been saying that for eons. Dealerships that hire and promote MORONS get what they deserve. I cannot believe how piss poor most dealer HR teams (if they have one) operate and most of them have no frickin' clue what to look for in a resource (granted, you can't blame those tops in the middle of nowhere where tech talent generally doesn't live). Those that don't morph with the times are destined to fall by the wayside... someone said something better than that once, f*ck if I know who.??
Speaking to the west coast dealers I know, I would say that -
March/April:
- Dealer cuts sales staff to skeleton crew based on those he/she thinks are the best salespeople
- Dealer realizes he didn't do as bad in April as he anticipated
- Dealer rethinks who he will hire back (or maybe hire new folks)
May/June:
- Upswing happens for a short time
- Sales floor benefits
BUT eventually:
- Dealer did not do anything to improve processes to better service the customer
- Dealer returns to same, lackluster result with same lackluster tools, and perhaps the addition of a digital retailing tool that he doesn't end up using nearly as much as he'd hoped.
Did I miss anything?