DealerAuthority Who's Ordering The New iPhone? - Call Screening & Hold Assist

[Brian Michael West]

Apple’s upcoming iOS 26 update introduces two game-changing features that will fundamentally alter how customers connect with your dealership over the phone. Dealer Authority helps dealerships prepare for these changes so you can protect every lead, deliver a superior customer experience, and keep sales moving forward.

What Are Call Screening and Hold Assist?​

Call Screening automatically answers incoming calls from unknown numbers and asks the caller to state their name and reason for calling before your phone even rings. This feature gathers information from the caller and gives users the details they need to decide if they want to pick up or ignore the call. Your team can see exactly who is calling and why in real time, allowing you to make informed decisions about which calls to prioritize.

Hold Assist transforms the frustrating experience of being placed on hold. When a user is stuck on hold, Hold Assist notifies the user when a live agent is available. The iPhone actively monitors hold music and cues, then sends the caller a notification the moment a live person picks up. This eliminates those long, uncertain wait times that cause customers to hang up in frustration.

Why Dealerships Should Care​

Enhanced Customer Experience​

Customers no longer need to endure lengthy waits, wondering if anyone will ever answer. Hold Assist makes the entire phone experience more predictable and user-friendly. When customers know they’ll be notified when you’re available, they’re far more likely to stay on the line.

Superior Lead Management​

Call Screening provides unprecedented visibility into your incoming calls. You’ll see exactly who is on the line and their stated reason for calling, giving your sales staff the power to prioritize serious buyers and filter out time-wasting spam calls. This means your team can focus energy where it matters most.

Streamlined Operations​

Your team can operate more efficiently with better caller information and fewer dropped calls due to hold frustrations. Staff can prepare for calls based on the screening information, leading to more productive conversations and faster responses to qualified leads.

How Dealer Authority Positions You for Success​

At Dealer Authority, we understand that your success depends on connecting with customers where they search, shop, and make buying decisions. Our comprehensive suite of digital marketing solutions includes SEO, paid search, social media advertising, and custom content creation. These services position your dealership to capitalize on emerging technology trends like iOS26.

We help you drive more qualified traffic to your dealership, capture and nurture more leads through multiple touchpoints, and keep your brand prominently positioned in customers’ minds throughout their buying journey.

Your Next Step​

The dealerships that adapt to these changes now will gain a significant competitive advantage. Let Dealer Authority help you strengthen your digital marketing strategy and capture every opportunity that comes your way.

Contact Dealer Authority today to discover how our proven digital marketing solutions can position your dealership for continued success in the iOS 26 era and beyond.