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Why don't dealers digitize Parts and Accessories sales?

Kmag70

Lot Lizard
Mar 20, 2023
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Awards
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First Name
Kushal
Hi All,

I've been thinking why dealerships don't digitize their parts and accessories sales? Like, create an eCommerce store where customers can buy online.

When I was leading the marketing at a big dealer group, I created an eCommerce store for the parts department on Shopify. Since there were no other listings and was optimized for SEO through Google Shopping, it used to get 10-15 orders from noncustomers through the store every week without any marketing.

We also did a lot of upselling to the existing customers by running event-based email campaigns like giving discounts on birthdays and anniversaries, etc.

The ROI was like 30-40x if I look back. I wonder why don't many dealers do this?

P.S. I am thinking of adding this custom solution service to my agency. Let me know if anyone would be interested.