- Dec 19, 2018
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When we used VinSolutions tool that allowed us to see the pages customers were shopping on AutoTrader, we found that very few people were using ANY filters.
I copied them off Bill's site.you even put them in alphabetical order.. impressive
I'm really just getting started on that site. Will be switching to a new provider in 60 days. Just want to get some data established with some new processes before switching. I would be interested to see your thoughts on my previous dealership site: New & Used Car Dealership in Kirksville, MO | Kirksville Motor CompanyI copied them off Bill's site.
There has to be a better way to do it...When we used VinSolutions tool that allowed us to see the pages customers were shopping on AutoTrader, we found that very few people were using ANY filters.
If this is correct it looks like people would like to filter their searches but the current filtering systems lack some of the abilities or functions they would like to see...Messaging Points from Consumer Reviews on Car Filtering Across Dealership Websites and Platforms
1. Problems/Pain Points
Consumers frequently express frustration with the filtering systems on car-buying websites. Common pain points include:
- Limited or overly prescriptive filters: Many users complain about filters that don't allow multi-select options or are too rigid, such as only allowing one selection per category (e.g., make, model, or trim)
- Filters that don't work properly: Issues like distance filters showing cars far outside the specified radius or filters resetting to default settings after input are common complaints
- Irrelevant search results: Sponsored ads and listings outside the search criteria (e.g., cars far above budget or not in the specified area) clutter search results
- Missing advanced filter options: Consumers desire more granular filters, such as searching by specific features (e.g., heated windscreen, cruise control), previous owners, or MOT history
- Lack of transparency: Some platforms fail to provide clear details about fees or car conditions upfront, leading to surprises at dealerships
2. What They've Tried That Didn't Work
Consumers often attempt various strategies to overcome these issues but find them ineffective:
- Using multiple platforms: Switching between websites (e.g., AutoTrader, CarGurus) often yields similar frustrations, as many platforms share the same filtering limitations
- Manual sorting: Sorting results by proximity or price instead of filtering often leads to unmanageable lists rather than narrowing down options effectively
- Keyword searches: Searching for specific features using keywords often returns irrelevant results due to poor search algorithms that don't prioritize exact matches
- Contacting customer service: Reaching out for technical support rarely resolves filter-related issues; users report being redirected or told the issue is "browser-related"
- Expanding search radius: Broadening location filters sometimes leads to irrelevant results from distant areas rather than improving local options
3. What Their Dream Outcome Looks Like
Consumers outline their ideal filtering experience as follows:
- Intuitive and flexible filters: Multi-select options across all categories (e.g., make, model, trim) and advanced filters for specific features like heated seats or reverse cameras
- Accurate and reliable functionality: Filters that consistently work as intended, narrowing down results without resetting or showing irrelevant listings
- Transparency in listings: Clear upfront information about all fees, car conditions, and history reports without hidden surprises at the dealership
- Personalized recommendations: Suggestions based on user preferences and budget rather than generic sponsored ads or irrelevant vehicles
- Seamless user experience: A clean interface with responsive filters that allow easy navigation and comparison between vehicles without technical glitches
Suggestions for Better Filtering Systems
To address these recurring issues, platforms could implement:
These improvements could significantly enhance consumer satisfaction with car-buying platforms.
- Multi-select functionality: Allow users to select multiple options within categories like make, model, and features.
- Advanced feature-based filters: Include granular options such as mileage range, previous owners, specific trims, and creature comforts.
- Dynamic location-based filtering: Ensure distance filters accurately reflect user preferences without including irrelevant nationwide delivery listings.
- Transparent pricing and history integration: Incorporate clear pricing breakdowns and vehicle history reports directly into search results.
- AI-powered personalization: Use machine learning to suggest cars based on browsing behavior and stated preferences.
A Quick look at New & Used Car Dealership in Kirksville, MO | Kirksville Motor CompanyI would be interested to see your thoughts on my previous dealership site: New & Used Car Dealership in Kirksville, MO | Kirksville Motor Company
Subject: Opportunity to Enhance Your Guide on Toyota Car Maintenance
Hi [Name],
I’m [Your Name] from [Your Dealership Name]. I recently came across your article, “[Article Title],” and really appreciated your insights on automotive care. I noticed that one of your links directs readers to an older resource on car maintenance.
I’ve just published an updated guide titled “Top Toyota Maintenance Tips for Long-Lasting Performance” that offers fresh advice and the latest Toyota-specific insights. I believe this would be a valuable addition to your article and benefit your readers.
Would you consider adding my guide to your resource list?
Thanks for your time, and I look forward to your thoughts!
Best regards,
[Your Name]
Your the man...I've brought up the age group targeting for websites before.
I think it matters.
I haven't talked about look and feel too much for your average shopper.
But it matters. What most dealers outside of Porsche have butt ass ugly sites.
I have talked about the different styles of shoppers: visual, audio, kinetic.
It matters. (DjSec) Your choice of the subby puts you in the let me sit in the car, grab the steering wheel, and blip the pedal a few times to hear the muffler crackle. You probably are very visual even though you said you didn't mention caring for colors. I wonder if you like that Porsche baby blue or the more aggressive lime green Challenger? i suspect you would also prefer seeing all the details on the financing. You definitely don't need them droning on and on about how the dog is going to like the back seat and you'd probably rather throw the dog back there to see for yourself. lol just guessing.
Your ad? I like the simplicity but I'd use it for an upscale ricer shop. I love ricers. 22 years in Japan!
Here's another attempt at kirksvillemotorcompany.
it's way too busy. I agree with DJsec, get rid of the mega menu. You are preventing me from looking at used cars. I opened it, scanned for a Jeep. Didn't see any. So left. You lost a potential window shopper.
On the shop page. Why is the filter fonts larger than the fonts used in the VDP cards? Do you have a lot of 60+ year olds on your site?
I can hardly read the word "sort"
Same with all the information that is jammed into the VDP.
One thing I've noticed with a ton of the home pages. It's all about the dealer trying to build a reputation.
BTW, lighthouse is just not happy with that Next.js website. Surprising that Next.js is so slow ....
Why do you have 2 search fields?
You have a 74-75 ranking for accessibility but it has an accessibility feature to the website. It crashed when I selected the ADHD option.
There is a clear filter function. Now, I have to see New cars too?
The compare function ... I must be dumb. It took be several attempts to understand that I had to favorite it. My English isn't that good.
Sorry .. but that footer for Motive ... Did they give you a steep discount to be able to claim such a large portion of real estate.
The chat can't tell me, what it needs to tell me.
There is some good content on that site too! But it's buried away and banished to the edge of the universe.
i scrolled through that trying to figure out what that page does. I have an attention span of a 2 year old. My eyes glaze over when reading AI content.![]()
Kirksville, MO Auto Service | Oil Changes, Brake Repair, Batteries
Visit Kirksville Motor Company's Auto Service Center for expert oil changes, brake repairs, and battery services. Quality care for your vehicle in Kirksville, MO.kirksvillemotorcompany.com
What's your time frame for a new website? The only thing I don't have in my wheelhouse is the KBB trade in evaluation and the Get Pr-qualified, I'd have to find an API service that does this. Does Motive .... lol, that's brilliant! I have to find out who motive used for the loan pre-qual.
On the shop page. Why is the filter fonts larger than the fonts used in the VDP cards? Do you have a lot of 60+ year olds on your site?
I can hardly read the word "sort"
Same with all the information that is jammed into the VDP.
Same with all the information that is jammed into the VDP.
One thing I've noticed with a ton of the home pages. It's all about the dealer trying to build a reputation.
BTW, lighthouse is just not happy with that Next.js website. Surprising that Next.js is so slow ....
You have a 74-75 ranking for accessibility but it has an accessibility feature to the website. It crashed when I selected the ADHD option.
There is a clear filter function. Now, I have to see New cars too?
The compare function ... I must be dumb. It took be several attempts to understand that I had to favorite it. My English isn't that good.
Sorry .. but that footer for Motive ... Did they give you a steep discount to be able to claim such a large portion of real estate.
I didn't try the chat I'll have to play with it a bitThe chat can't tell me, what it needs to tell me.
I need to play with some page layouts for content to see how you would keep someone interested and reading.There is some good content on that site too! But it's buried away and banished to the edge of the universe.
i scrolled through that trying to figure out what that page does. I have an attention span of a 2 year old. My eyes glaze over when reading AI content.![]()
Kirksville, MO Auto Service | Oil Changes, Brake Repair, Batteries
Visit Kirksville Motor Company's Auto Service Center for expert oil changes, brake repairs, and battery services. Quality care for your vehicle in Kirksville, MO.kirksvillemotorcompany.com
What backend and frontend are you using?What's your time frame for a new website? The only thing I don't have in my wheelhouse is the KBB trade in evaluation and the Get Pr-qualified, I'd have to find an API service that does this. Does Motive .... lol, that's brilliant! I have to find out who motive used for the loan pre-qual.
The thread debates whether dealership websites should link directly to social media platforms, with the core argument being that outbound social links waste traffic by sending customers away to platforms that ultimately compete for their attention and monetize dealer content. Participants expand this into a broader discussion about dealership website design, agreeing that many features—excessive vehicle filters, social media icons as "filler"—clutter sites without providing real user value, and one dealer reports data showing that customers rarely use filtering options anyway.