I'm looking into online service scheduling. I've started looking at Xtime and ADP. The big differences I see are that Xtime has vehicle and mileage specific information, while ADP has the ability to take customer payments online, and with ADP, I don't have to teach my technology adverse service people another interface.
We are a small to midsize dealer, and do not have a full fledged BDC or call center. Anything else I should be aware of?
We are a small to midsize dealer, and do not have a full fledged BDC or call center. Anything else I should be aware of?
Thank you for this! Also, GREAT topic for many of us dealers that are trying to take fixed ops to where our customers want it to be!