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Yelp and CDK Mayhem

Discussion in 'Websites, SEO, SEM, Display, Social, Marketing' started by Dave Erickson, May 16, 2015.

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  1. Dave Erickson

    Dave Erickson
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    Getting Refreshed

    First Name:
    Dave
    Dealer or Company Name:
    VW of Downtown LA
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    I’ve always wondered why it our dealership was a paid Yelp advertiser even though we never were. My suspicions were that Yelp just said we were as a way to encourage our competitors to sign up or had a bill from them for advertising.

    Flash forward to a few days ago. I logged into our business owners back-end tool on Yelp and noticed that I was not only administering my own Yelp page, but also a some Chevy dealer in Northern California. I left them a message thinking it was some glitch and logged back in yesterday. My list of dealers that I’m the administrator of had sprouted from my own and the Northern CA Chevy dealer to another VW dealer in Florida and a Texas Cadillac dealer.

    I’m literally granted full powers to respond to their reviews, change their phone number, web site, upload new images, view their reporting, etc…I heard back from the CA Chevy dealer and they are able to log in as normal, but don’t see our dealership or any others. I wondered who out there was also granted with the ability to modify our Yelp listing.

    I called Yelp and they told me that CDK had signed up a bunch of dealers with some advertising package back in Jan of 2015. I told them that was strange because we don’t any sort of reputation management services or marketing with them. At one point 2 years ago we tried their rep management 3 months, but it failed horribly.

    She also said it’s weird because we have the advertising package from them, but we don’t have many of the benefits. All that’s essentially turned on is a block of competitor ads on our listing page.

    We’re not receiving search placement or video benefits that come with the account. Yelp also said they are receiving a lot of calls about this problem and don’t fully understand what CDK has done to cause this.

    I emailed CDK and have yet to hear back.

    If you’re a Chevy or VW dealer you may want to be extra vigilant about your Yelp listing. Who knows what other problems might be around the corner.

    Screen Shot 2015-06-05 at 12.46.04 AM.png
     
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  3. Lee E Kincaid

    Lee E Kincaid
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    hey @Dave Erickson@Dave Erickson PM your info and I'll get someone to look into it asap.
     
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  4. Chris Leslie

    Chris Leslie
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    First Name:
    Chris K
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    Oooh, I get to control 3 other dealerships that aren't mine too.

    [​IMG]
     
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  5. Dave Erickson

    Dave Erickson
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    First Name:
    Dave
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    Interesting. Now I don't control anything, not even our own Yelp page. It's just a blank profile.
     
  6. Chris Leslie

    Chris Leslie
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    First Name:
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    Here is the scoop I got from Yelp!

    Some of our providers have back door access. Companies like CDK and Digital Air Strike. Yelp will do this from an Agency level as long as the company can prove the partnership between you (dealer) and company (cdk, digital airstrike).

    It appears to Yelp that the error happened when an attached linked acct was trying to get removed. In turn it removed all profiles from all accounts. No one is really sure who is to blame for this one.

    That's basically what i understood from the person I spoke with at Yelp. hope that helps some folks.
     
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  7. Dave Erickson

    Dave Erickson
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    Getting Refreshed

    First Name:
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    Thanks for digging deeper Chris!
     
  8. Heather Gallay

    Heather Gallay
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    Heather
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    Dave, I recently tried to modify the listing info for a client's Yelp account, and found every field locked. When the client tried, same thing. After some digging, we found out that CDK was controlling the account, and it took him running it up the flag pole to some higher ups to get them to relinquish control to us.
     
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  9. Chris Leslie

    Chris Leslie
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    First Name:
    Chris K
    Dealer or Company Name:
    Automotive Group
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    Heather, thanks for the update.
     
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  10. Dan Feavel

    Dan Feavel
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    Daniel
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    This is Dan from Yelp. Hopefully I can clear things up for you. Unfortunately, we had to de-claim all listings that were associated with CDK and Digital Airstrike--which was not CDK or Digital Airstrike's fault. We're currently working with CDK and Digital Airstrike to restore access to these accounts. In the meantime, if you’d like to restore access to your listing directly you can email Yelp's support team. For CDK customers contact: [email protected] For Digital Airstrike customers contact: [email protected] We apologize for the inconvenience and thank you for your patience!
     
  11. Lee E Kincaid

    Lee E Kincaid
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    First Name:
    Lee
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    Thanks Dan
     
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