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Your Service: Do you Shuttle?

Discussion in 'Service Marketing' started by JoePistell, Feb 21, 2017.

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Do you provide a Shuttle Service?

  1. Yes, we have 1 shuttle

    2 vote(s)
    33.3%
  2. Yes, we have more than 1 shuttle

    4 vote(s)
    66.7%
  3. No

    0 vote(s)
    0.0%
  1. JoePistell

    JoePistell
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    Uncle Joe

    First Name:
    Joe
    Dealer or Company Name:
    Dealer.com
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    JoePistell
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    Does your store offer service customers a way to get to work and back to your store?

    Do you shuttle? If so, how busy is this part of your business?

    Provide free taxi or Uber? If so, how busy is this part of your business?

    Do you give out loaners? If so, how busy is this part of your business?
     
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  3. Jeff Kershner

    Jeff Kershner
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    Founder

    First Name:
    Jeff
    Dealer or Company Name:
    DealerRefresh & Mercedes-Benz of Hagerstown
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    Location:
    Maryland
    Being a smaller Benz store we do have 1 Shuttle for our customers that want to take advantage of that particular service. We also do a LOT of pickup and delivery...

    Depending on the car and customer this either includes us picking their vehicle up on a flatbed and bringing it back to the dealer for service OR we drive a loaner vehicle to their house or business and swap out our loaner for their vehicle that needs service.
     
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  4. Rick Buffkin

    Rick Buffkin
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    Jr. Refresher

    First Name:
    Rick
    Dealer or Company Name:
    Beaman Automotive Group
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    Location:
    Nashville TN
    We have some stores with 1 shuttle each but at our main campus we have 4. It's based in a metro area. Lots of service customers drop off their vehicles and use our shuttles to drop them off at their office and pick them back up later in the day!
     
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  5. JoePistell

    JoePistell
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    Uncle Joe

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    Joe
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    Awesome info!

    Does anyone have an estimate on how many ppl ride the shuttle per day? 5? - 10? - 30? - 50? (on average)
     
  6. JoePistell

    JoePistell
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    Uncle Joe

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    Joe
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    Dealer.com
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    How do you coordinate shuttle scheduling and communications (pick-up and delivery)? Do you have a person assigned? If so, how busy is this person?
     
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  7. Rick Buffkin

    Rick Buffkin
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    Jr. Refresher

    First Name:
    Rick
    Dealer or Company Name:
    Beaman Automotive Group
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    Location:
    Nashville TN
    We have a dispatcher that handles the pick-up and delivery coordination at our main store. That person is very busy. Also, we don't just shuttle people to their work. If they want to go to the mall, museum, lunch at a restaurant, etc... We'll take them there and when they're ready to be picked back up they simply give the driver a time for pick-up or they will call the dispatcher. It's crazy!!! We even have a 24hr roadside service as well! If you buy the car from us, new or used, you have access to the service. It's not a shuttle service. We have to restrict that service to a radius around the dealership. I think it's a 25 mile radius around the dealership.
     
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  8. Ashley Stryker

    Ashley Stryker
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    Noob

    First Name:
    Ashley
    Dealer or Company Name:
    Eyewitness Surveillance
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    @EyewitnessSurv
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    Location:
    Hanover, Maryland
    As a customer, I appreciate the shuttle service whenever I drop off my Prius (used to be Yaris) for service and repairs. The shuttle drivers they hire are local retirees (including several veterans) who are usually just looking for a flexible part-time gig for extra spending money. The drivers are responsible for stocking the bathrooms and the waiting area with supplies and snacks when they're not waiting for a customer to stop by.
     

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