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Your Service: Do you Shuttle?

Discussion in 'Service Marketing and Fixed-ops & Parts Solutions' started by joe.pistell, Feb 21, 2017.

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Do you provide a Shuttle Service?

  1. Yes, we have 1 shuttle

    2 vote(s)
    25.0%
  2. Yes, we have more than 1 shuttle

    5 vote(s)
    62.5%
  3. No

    1 vote(s)
    12.5%
  1. joe.pistell

    joe.pistell
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    Uncle Joe

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    Does your store offer service customers a way to get to work and back to your store?

    Do you shuttle? If so, how busy is this part of your business?

    Provide free taxi or Uber? If so, how busy is this part of your business?

    Do you give out loaners? If so, how busy is this part of your business?
     
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  3. Jeff Kershner

    Jeff Kershner
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    Being a smaller Benz store we do have 1 Shuttle for our customers that want to take advantage of that particular service. We also do a LOT of pickup and delivery...

    Depending on the car and customer this either includes us picking their vehicle up on a flatbed and bringing it back to the dealer for service OR we drive a loaner vehicle to their house or business and swap out our loaner for their vehicle that needs service.
     
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  4. Rick Buffkin

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    Sausage King of Chicago

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    We have some stores with 1 shuttle each but at our main campus we have 4. It's based in a metro area. Lots of service customers drop off their vehicles and use our shuttles to drop them off at their office and pick them back up later in the day!
     
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  5. joe.pistell

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    Awesome info!

    Does anyone have an estimate on how many ppl ride the shuttle per day? 5? - 10? - 30? - 50? (on average)
     
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  6. joe.pistell

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    How do you coordinate shuttle scheduling and communications (pick-up and delivery)? Do you have a person assigned? If so, how busy is this person?
     
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  7. Rick Buffkin

    Rick Buffkin
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    Sausage King of Chicago

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    We have a dispatcher that handles the pick-up and delivery coordination at our main store. That person is very busy. Also, we don't just shuttle people to their work. If they want to go to the mall, museum, lunch at a restaurant, etc... We'll take them there and when they're ready to be picked back up they simply give the driver a time for pick-up or they will call the dispatcher. It's crazy!!! We even have a 24hr roadside service as well! If you buy the car from us, new or used, you have access to the service. It's not a shuttle service. We have to restrict that service to a radius around the dealership. I think it's a 25 mile radius around the dealership.
     
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  8. Ashley Stryker

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    As a customer, I appreciate the shuttle service whenever I drop off my Prius (used to be Yaris) for service and repairs. The shuttle drivers they hire are local retirees (including several veterans) who are usually just looking for a flexible part-time gig for extra spending money. The drivers are responsible for stocking the bathrooms and the waiting area with supplies and snacks when they're not waiting for a customer to stop by.
     
  9. DrewAment

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    Jr. Refresher

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    And yes -- I reactivated an old thread.

    One of my stores started using https://www.uber.com/business/central and replaced the shuttle drivers. Now they order Ubers for all pick-up and drop-offs. From what I know and hear it has been a great success, happy customers, quicker pickups, and lowered costs.

    Wonder if anyone else has tried?
     
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  10. joe.pistell

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    Uncle Joe

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    This thread was born over a year ago from a discussion that @Alex Snyder@Alex Snyder & @john.quinn@john.quinn were having about bringing an 'Uber-Like' UX to service shuttles, or, to replace the shuttles with Uber/Lyft.

    Website vendors, this opportunity is still wide open.
     
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  11. DrewAment

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    We tested a UX/App for Shuttle Drivers where the advisers, cashiers, customers were able to send pick-up and drop off requests to a phone/pad in the service shuttle. It would even route the quickest route based on address(s) and knew (or the driver could adjust) how many people were in the shuttle so it could give an estimate ETA/etc. Problem was that most dealers didn't like the price-point for the app/service. $399/month was "too much for them when same could be accomplished with a pad of paper and phone calls to the drivers". Maybe I didn't sell my vision correctly, maybe I need to revisit?

    The dealerships I posted that are now using "Uber for Business" https://www.uber.com/business/central -- are larger dealers (about 2500-3000 ROs/month each). They each had 2 shuttles and 2 drivers. They are now exclusively using Uber for all "shuttle requests" - they even have special Uber parking at the dealerships. They have cut costs (slightly), don't have to deal with the "mad morning rush" or "evening rush pick-up", dont have to maintain shuttles, worry about vehicle insurance, payroll/benefits, etc. Sounds to me like a win/win/win.

    Per the site -
     
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