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A medium-sized independent dealership currently using Automate DMS is considering switching to IDMS from the same vendor, primarily to reduce costs and gain access to a service module better suited for independent dealers rather than franchises. The post seeks community feedback on others' experiences with IDMS to evaluate whether the switch is worthwhile. This appears to be an inquiry for user experiences rather than a resolved discussion.
Dealers and industry professionals discuss the pros and cons of switching from established DMS providers like Reynolds and DealerTrack to Tekion, a newer cloud-based alternative founded by a Tesla veteran. While Tekion offers cost savings and has generated significant interest (selling out 2023 installations at NADA), users report issues with understaffing during migrations, incomplete CRM functionality despite sales pitches claiming otherwise, inconsistent implementation across locations, and a disillusioned implementation team—suggesting it's a promising but still-maturing platform not yet ready for risk-averse dealers. The consensus is that Tekion may be worth the switch if coming from an inferior system, but requires realistic expectations about what features are actually operational versus on the product roadmap.