-
This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →
T
Toni replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
I just recently bought a car from carvana. Preapproval was simple and easy. Many cars available to select from. I had already knew I...
R
Richard James replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
Horrible. DO NOT BUY FROM CARVANA!
Purchased a car in April and paid cash. Six weeks later they still did NOT deliver the registration...
E
Ed david replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
I loved Carvana I did return 2 cars and kept the third. It was a very good experience and I never felt stuck. I could always back out...
J
john Brackley replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
Carvana must think car buyers are really stupid. Try to see the car or test drive it, they don't even respond to an email, what a scam...
B
Bob replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
I’ve bought two cars from carvana and have been extremely happy. They gave me the best value on my trade in and I didn’t have to argue...
K
Kwelch replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
Cavana has been great. I hate going to dealerships and wgen i did they tried to sell me a car that has been in two accidents and both...
R
Richard Bankston replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
Had a horribke exoerience with Carvania. They postponed delivery 4 times for issues w ith the car, damaged in transport. They offered me...
T
Terrell Simien replied to the thread Carvana Claims They Offer a New Way to Buy a Car... Hmmm....
Zero stars is too good for this horrible company. I have purchased 2 vehicles from Carvana with no issues. This third time was not a...
Alex Snyder posted the thread Nostradamus (Cliff Banks) joins Jeff & Alex on Refresh Friday in Automotive News, Press Releases, and Events.
March 30th at 1:00 PM EST Cliff Banks, automotive's Nostradamus, will be sharing his insights on Refresh Friday. Tune-in on the...
jashenk replied to the thread Top 5 Ways to Keep the Conversation Rolling Beyond the Sale.
A lot of good points here, Conor. We've found something as simple as a well-timed holiday recipe campaign can do a lot to foster that...
P
Press Release posted the thread Dominion contracts CRMSuite (formerly iMagicLab) as CRM solution in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Richard Keith Latman of CRMSuite
Dominion has struck a deal to license the CRMSuite product from Richard Keith Latman. Does this mean...
A
Adam Robinson (blog) posted the thread How the Right Employees Can Build Trust and Loyalty in YOUR Dealership Brand in Off Topic & Everything Else.
According to a recent study, 81 percent of recent car buyers polled did not enjoy the car buying experience, with 29 percent indicating...
George Nenni posted the thread Who? How? A Closer Look at Inquisitive Paid Search Traffic in Websites, SEO, SEM, Display, Social, Marketing.
One of my favorite techniques when auditing automotive dealers’ paid search spending, is to compare the search queries to keyword...
B
“Clothes make the man. Naked people have little or no influence on society.” –Mark Twain
As you have already noticed, nearly everyone...
A
Adam Robinson (blog) posted the thread How Your Dealership Can Compete with Amazon and Carvana in Off Topic & Everything Else.
E-commerce has increasingly become a platform for big-ticket purchases like TVs, mattresses and cars. Car buyers can not only complete...
ryan.gerardi posted the thread Introducing DealerRefresh Mini-Webinars and Live Web Chats in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
A colleague once told me, "I'd rather spend 60 minutes learning from someone who already figured out what I need to know, than spend...
D
Dealer Rater posted the thread [INFOGRAPHIC] How Personal Connections Inspire Trust in the Car Buying Journey in Websites, SEO, SEM, Display, Social, Marketing.
When we talk about 'connected consumers' it's usually in the context of a customer's online presence; how they expect - and in some...
Alex Snyder posted the thread Dealing with a Blacklisted CRM and Measuring your Response Rate. in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Skip to the point if you don't care to read the backstory.
I sit back, this morning, amazed at how unreliable email delivery is. It...
Daniel J. Mondello posted the thread Branded Search, How Much You Should Spend and How Dealers are Getting Screwed in Websites, SEO, SEM, Display, Social, Marketing.
This article serves two purposes:
Explain the need for branded search and what it should actually cost and why.
Show dealers how to...
ryan.gerardi posted the thread VIDEO: How to Reduce Lost Sales and Defection Rates in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
When the market is down, sales are declining, and lead volume is lower than normal. How can your dealership respond, not just to...
Eric Miltsch posted the thread 2018 Automotive Marketing Predictions in Websites, SEO, SEM, Display, Social, Marketing.
A new year and time again for my favorite blog post of the year!
I love to see the constant progress dealers make to improve their...
D
David Metter (blog) posted the thread How Defection Rates Can Contradict What You Think About Your "Best" Sales People in Off Topic & Everything Else.
What you don't know can't hurt you.
It's a euphemism we all know and we've all used - even if ironically.
According to the experts at...
A
Adam Robinson (blog) posted the thread Why Your Sourcing Strategy Should Support Proactive Hiring in Off Topic & Everything Else.
Many dealerships make the mistake of waiting until there’s an immediate job opening to start the hiring process. Instead, dealers should...
ryan.gerardi posted the thread VIDEO: 5-Step Roadmap to Selling OEM Parts Online at Your Dealership in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
From boosting sales to evading obsolescence, selling OEM parts and accessories online can add a lot of value to your new car dealership...
ryan.gerardi posted the thread VIDEO: How to Use Dynamic Inventory Ads on Facebook and Google in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Dynamically updated ads based on current dealer inventory are one of the hottest ad formats in automotive advertising right now. Not...