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johncolban posted the thread 7 Expert Post-Sale Video Ideas To Try Today in Websites, SEO, SEM, Display, Social, Marketing.
One of the biggest mistakes you can make in sales is front-loading all of your effort. An amateur salesman works really hard to bring...
ryan.gerardi posted the thread Introducing the All-New DealerRefresh Roundtable - In the Forums and On the Lot in Automotive News, Press Releases, and Events.
After nearly an entire year of collaborating, designing, and experimenting, I am excited to introduce our latest new media program - The...
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David Metter (blog) posted the thread 10 Key Takeaways from the 'Data Doesn't Lie' Panel Discussion (DSES 2017) in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
In October 2017 I had the honor of co-moderating a panel discussion at the DrivingSales Executive Summit. Together with fellow...
ryan.gerardi posted the thread VIDEO: Online Vehicle Checkout - Not Just For Millennials in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Millennials, the term used for the generation born between 1982 and 1997, differ substantially from previous generations when it comes...
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AutoHook posted the thread Case Study: Tell Lost Sales to “Get Lost” with Traffic Conversion Analysis (TCA) in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
When the market is down, sales are declining, and lead volume is lower than normal, how can your dealership respond, not just to...
ryan.gerardi posted the thread VIDEO: 3 Key Steps to Building Your Used Vehicle Acquisition Team in Off Topic & Everything Else.
A chain is only as strong as its weakest link and when it comes to building a profitable buy center at your dealership, those links are...
ryan.gerardi posted the thread Authenticom Set to Lay Off 55 Employees Due to Antitrust Battle in Automotive News, Press Releases, and Events.
Upon hearing news just now that Authenticom has informed 55 employees that they will be laid off effective Feb. 2 because of the...
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AutoLeadStar posted the thread INFOGRAPHIC: The Concierge Economy and Your Dealership in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
What do grocery stores, weather apps, and streaming content providers have in common?
ANSWER: They all use concierge services to...
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Adam Robinson (blog) posted the thread Amazon Moves into Car Sales: How Employees Can Give You a Competitive Edge! in Off Topic & Everything Else.
News broke in June that Amazon is recruiting car sales executives and may soon start directly selling cars throughout Europe. Amazon...
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Bill Playford posted the thread Corruptive Technology in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Chances are if you were finishing your business education in the late nineties, The Innovators Dilemma, by Clayton Christensen, was...
todd.smith posted the thread Three Unlikely Places to Add Chat for Service in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
A few weeks ago, I discussed The Enormous Untapped Potential of Live Chat for Service (here’s Part 2) and how it benefits both your...
ryan.gerardi posted the thread Introducing the All-New DealerRefresh Podcast - In the Mix in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Don't you just love a good old-fashioned radio show?
Well if you do then you should listen to the radio. But if podcasts are your...
ryan.gerardi posted the thread Introducing the Refresh Fridays Weekly Broadcast Series on DealerRefresh in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Join the Conversation in the Dealer Forums
Earlier this year we began experimenting with a new broadcast concept. The idea was to...
ryan.gerardi posted the thread Employee Joy Rides. Has This Happened to You? in Websites, SEO, SEM, Display, Social, Marketing.
A recent event showed "irrefutable proof" - as one unhappy customer said, that employees taking customers cars for a joy ride is not an...
ryan.gerardi posted the thread VIDEO: Scaling personalization to all customers throughout the buying journey in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Artificial Intelligence used to be something you’d only see in science-fiction novels, comics or movies. But these days AI isn’t just...
kevinfrye posted the thread Digital Dealer 23 Review with Kevin Frye #DD23 in Automotive News, Press Releases, and Events.
Contemplating the future of automotive at the Valley of Fire
I thought it might be a great idea to take some peyote, spend some time in...
ryan.gerardi posted the thread VIDEO: 'Intelligently' Engage Auto Shoppers with Live Video Streaming in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
How many applications (or vendor solutions) do you need to effectively communicate with YOUR CUSTOMERS intelligently, dynamically, and...
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bpulseadmin posted the thread Vast Launches CarStory Insights to Transform the Future of Auto Sales in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Dealers Can Now Tap Predictive Analytics to Maximize Turn & Profits
AUSTIN, Texas—September 19, 2017— CarStory , the automotive AI...
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bpulseadmin posted the thread Cars.com Enhances Car Shopping Experience With Latest Feature, Salesperson Connect in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
CHICAGO, September 12th, 2017 - Cars.com is announcing its latest car shopping feature, Salesperson Connect, which helps connect...
johncolban posted the thread The Ultimate Guide to Video and Email in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Video is king, there’s no way around it.
It’s the Tesla of marketing, ruler of the seven kingdoms, the end-all-be-all of content. It...
john.quinn posted the thread Leads? Customers? What's the Difference? in Websites, SEO, SEM, Display, Social, Marketing.
A guy walks into a bar and says, "Bartender...." -- oops.. wait.. different story.
A guy walks into a dealership and says, "I'd like to...
john.quinn posted the thread The Autonomy Quatrains ....a Reality Check. in CRM, ILM, Chat, Desking, Emails, Phone, SMS.
Nostradamus would be having a field day.
When pondering the impact of Autonomous Driving Vehicles, the predictions about the future of...
ed.brooks posted the thread What Sells More Cars; Being Found or Being Chosen? in Websites, SEO, SEM, Display, Social, Marketing.
There was a great post in the forum that got me thinking. The post was titled, “Google Review Success Tips.”
As I was rereading the...
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bpulseadmin posted the thread TransparencyAI Acquired by Semcasting in Automotive News, Press Releases, and Events.
Bringing Deterministic Attribution to the Auto Industry
NORTH ANDOVER, MA – (August 23, 2017) – Semcasting, creators of the patented IP...
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Adam Robinson (blog) posted the thread Three Ways To Find Candidates With Quality - For Hire! in Off Topic & Everything Else.
Most dealerships struggle to find quality applicants for their open positions. Merely acquiring resumes to review is not enough; your...