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Flash Websites need to die

Thank you Evan. I can't stand being called out without any basis. But I'll be the first to stand up and say you got me if you ever do.

I want to say first that I was a big Macromedia fan (thank you for Dreamweaver) and an even bigger Adobe fan. I hope the geniuses at Adobe can figure out a new Flash format that is lighter and better. They have a business to hold onto and I see them either figuring it out or exhausting it. I just don't know where they are in that process. Seems Apple and Microsoft have foreseen the end of Flash though.

I know flash can have SEO elements built under it. I know you can build SEO elements around it. I have seen some sites that have done a really good job in that area, but I can assure you these were not car dealer websites.

I have read your webpage and know that you come from the Real Estate industry. I don't know how much time you've spent in the car business, but Flash websites definitely need to die on the dealer level for the reasons I noted above. And let me go back to support my claim on SEO and Flash for a car dealer: most website hosting companies that even allow a dealer to add their own flash elements do not allow other pieces to be added to that element. So dealers are solely dealing in unoptimized Flash if they even know how to purchase or build their own Flash elements. In reality, most Flash-based dealer websites are touched once. Maybe the site host put some SEO content in there, but I'd be willing to bet the vast majority do not keep things up to date for SEO purposes. Flash in the car business either equates to a big ego, a cheap contract, or a "make my site pretty" factor. I guarantee you the dealers that signed-up for a flash website didn't have SEO in their vocabulary when they signed on the dotted line. There are some who are starting to get it like http://www.herbchambers.com but they are the minority.

I can go on and on about this, but the conclusion is still: Flash websites need to die. Flash websites absolutely should die a disgustingly fast death for dealer websites due to the reasons listed in the original article.

Evan, I hope you can view things on DealerRefresh from a car business perspective (the intended audience) and speak on that level. I agree with you on the broader level, but we're dealing with two very different animals.

Flash Websites need to die

Here are some links from Adobe about the technology that permitted this: http://www.adobe.com/devnet/flashplayer/articles/...

And here is Google's progression with flash since 2008 http://googleblog.blogspot.com/2008/06/google-lea... http://googlewebmastercentral.blogspot.com/2008/0... http://googlewebmastercentral.blogspot.com/2009/0...

Microsoft doesn't index flash -- this probably has /something/ to do with running a proprietary competitor (Silverlight).

Yahoo also indexes flash.

I'm not arguing that flash is great -- and, I hope it dies. My opinion is a concurring one; but, it still totally incorrect to say that search engines "cannot read a Flash element". They can -- and better than most proprietary formats (.doc, .ppt, etc). And, having followed the Apple/Adobe dispute, I can't see the merit in Apple's argument at all -- bad politics are preventing iPad's from using Flash.

Flash Websites need to die

At least a few of these points seem quite off...

The reason why Flash isn't supported on the iPad has everything to do with Apple. Adobe is willing to bend over backwards to get it working on Apple's devices and Apple has quite abrasively denied their efforts. A more politically correct statement would be -- at least in this case -- if you want Flash, use a device that will permit Adobe to port it to the device. You can't fault Adobe here it's almost entirely Apple.

Secondly, for almost two years Google has been able to index Flash. Flash is undeniably horrible for SEO but, the statement made, "search engines still cannot read a Flash element" is brazenly incorrect and dishonest.

Flash Websites need to die

Reason #3 is probably the biggest reason to consider; if you have a site that may be viewed on any Apply hand-held device, flash elements need to be reconsidered.

An entire site still made in flash? Scrap it b/c it's probably outdated anyway.

And w/load times being more important, Alex is right here; perfect example of heavy load times - but it makes for one of the best flash sites out there: Home - Got Milk

(SEO'ing a flash site isn't impossible, btw)

Nice post Alex.

Flash Websites need to die

You are absolutely correct. Dealers who would never make a move without consulting their financials scrap websites for the latest fad without ever checking their previous website's metrics. You start talking about bounce rates, average visitor times, and unique visitors, and 99% of upper management will get the deer in the headlights look. But when a new vendor wants to change their website from a green background to yellow, vertical navigation keys to horizontal or add a bunch of pop-ups, they're all in.

Flash Websites need to die

A lot of things that are done on websites for marketing can now be done with jQuery, CSS or videos. Instead of crazy flash presentations, it is just as easy to create a video of it instead.

The future of Flash and Silverlight will be more for business applications. But unfortunately those won't work on an iPad...

The other problem is Flash is a graphic artists tool. Creating advanced websites with HTML5 and javascript will require a new skill set.

Flash Websites need to die

I think flash is great for certain things but has slowly evolved from being used for motion graphics to rich media apps, like video players, etc. Flash has some great charting, data visualization use cases as well. I agree 100% with your post, although, I do love this one flash website: http://www.eternalmoonwalk.com

Flash Websites need to die

HippoJump.gifFinally! The day has come where we can all say goodbye to Flash websites. Hooray hooray!

Oh....what's that? You like big Flash websites?

Everyday I get calls from dealers asking for referrals on various products and those calls always move into other online marketing areas. Today, a call about instant chat led to a conversation about how "the boss" wanted to go a certain route with their website. It was obvious "the boss" was on an ego trip because he wanted to plaster his face all over the homepage inside a bunch of interactive Flash sections. I thought to myself how sad it is that website providers are still trying to sell dealers on things that don't really help business and it is also sad that these conversations are still happening in 2010....and knowing our industry we'll still be having this conversation in 2015.

Why is it sad?

1.  SEO:  search engines still cannot read a Flash element.  If your whole site is Flash, then....ouch.

2.  Installs:  not everyone keeps their computers up-to-date.  If your site requires someone to upgrade something, it is an annoyance and most people don't think you're important enough to invest their time in.

3.  Apple:  iPhones and iPads don't support Flash.  There are over 40 million iPhones and over half a million iPads in the world today.  Don't alienate this crowd.

4.  Speed:  Flash typically takes longer to load.  If your site takes too long to load, people will bounce.  And, Google knows that.  A slow loading site will hurt your Google standings.

Here's a different spin on things:

Javascript has always been a fantastic tool for the web; people just forgot that it was a great tool because they didn't know how to use it properly. The same thing has happened with Flash, and the same thing will happen to Web 2.0 if we aren't able to focus on what really matters - delivering great web designs and web systems that deliver on objectives, improve the user experience, are standards compliant and work for the job that they were intended for. Lets use whatever technology we choose, wherever its appropriate and useful for the client and their customers. Lets focus on using a technology because it will help drive our clients business. Is that too much to ask?

[Quote from:  1minus1]

If your objective is to just put your HIPPO ego out to the world, then Flash is fantastic!  But if your objective is to provide a meaningful experience to your shoppers, that will eventually lead to profit, then shy away from Flash.

Here we are in 2010 and we need to get "oooohhhh aaaahhhh pretty" out of our vocabulary and get serious about retail.

Die flash die!

Use BatchGeo to Produce Monthly Sales and Marketing Reports

Mitch, IMO, the Author fell short, he writes:

"...The fact is, ego is the single biggest reason dealers are not as successful with their marketing and advertising..."

Ok, BUT WHY:

#1). Can dealers keep making mistakes and still eek out a living??

#2). howinthehell we dealers (as a whole) are so... Stuck in a time warp?

I say the real culprit is a sneaky disease called LUFUCBSA.

LUFUCBSA:

Life Under the Franchise Umbrella Creates Business Skill Atrophy

How "Darwinian" does a Dealer need to be if the phone is always ringing?

It's a great setup for "Stinkin' Thinkin'".

Use BatchGeo to Produce Monthly Sales and Marketing Reports

I hear you! I wish I knew more about managing the grey, it's always so subjective. I'd almost say it's most like playing Risk. This book is more so geared towards the HIPPO. It challenges being old school and getting with the times. Tracking, monitoring, measuring and getting scientific. I don't want to sound like I'm pitching the book because it's not my goal but I found so much actionable knowledge. It was also pretty funny to read, it was so challenging towards the HIPPO "old school" mind set, literally challenging... quick blurb,

"Dare I mention your ego? Well I'm not just mentioning it, I'm calling you out. The fact is, ego is the single biggest reason dealers are not as successful with their marketing and advertising as they strive to be.... I will not debate this, if you disagree you're wrong."

Use BatchGeo to Produce Monthly Sales and Marketing Reports

Glad you like the site Mitch, hope it works out.

I'll ck out the book. When it comes to advertising, my mind sees so many angles, so many shades of gray that my ego is rarely in play. Advertising is a chess game, a game of war, a game of strategy, and when my competitor is running on Ego... I know I got him right where I want him. If the book was about working with a HIPPO... now that's a different game altogether! Teach me how to speak to a HIPPO and I'll buy that book right now!

Use BatchGeo to Produce Monthly Sales and Marketing Reports

Joe, this is sensational. We recently purchased Microsoft Map Point for exactly this. It was purchased after our VP bought our GM's and the marketing department Ego Kills books. Have any of you read this book? It talks about the why to have a mapping process and some solid plans of attack for the data. It's prohibitively priced but from following your comments Joe, I think you would absolutely love it.

Microsoft Map Point: http://www.microsoft.com/mappoint/en-us/default.a...
The Book: http://scotttoland.com/buybook.html

Use BatchGeo to Produce Monthly Sales and Marketing Reports

Here is a real world example of how BatchGeo can move a business forward.

We had an under performing store that I had pegged to poor phone skills. I listen to the incoming calls and that store needed help.... badly. Like every other store, managers are upto their armpits fighting alligators and we handled phone training like most everyone else, "WTF IS WRONG WITH ERNIE? TELL HIM TO GET BETTER OR..." You know the routine.

Because we can listening to calls OFTEN causes a manager to react to THAT single call and not see it all in a larger light.

I batchGeo'd the stores sales and I had an "Ah ha!!" moment.

I found the store was doing well in its local market, but had very poor results everywhere outside a 10-15 mile radius.

Funny how things work out, while I was building my presentation to owner & management, it was right about this time that Jerry Thibeau showed up on the Dealer Refresh forums with his offer to demo his phone training skills: http://forum.dealerrefresh.com/f5/how-your-phone-...

Viola! Thanks to BatchGeo and the Ninja guy ;-) I had it all in a nice tight package.

Problem: Poor Sales (relative to other stores)

Cause: BatchGeo reveals poor long distance sales that RELY on phone skills.

Solution: http://phoneupninjas.com/

Because of BatchGeo, everyone could see the cause and effect. I had the buy in from the top and the managers.

That's how ya dooze it.

Game. Set. Match.

I had the

Use BatchGeo to Produce Monthly Sales and Marketing Reports

Most of us are visual, you know the old saying... "A picture can tell a thousand words". I am here to tell you that when it comes to business decisions, decision makers will move mountains if they can see their progress on charts and maps. Today, I'm exposing a really cool and free online map builder: http://www.batchgeo.com.

I have been using BatchGeo to produce monthly sales and marketing reports for almost 2 years, I thought a few of you could use this site and get real creative to help demonstrate why you should get that raise!

BatchGeo takes any address and plots it on a google or yahoo map for you. "Yawn" you say? But, what if you can plot all your internet sales from the last 90 days, assign different colored push pins for each lead source... in say 60 seconds!!? Now we're talkin'!

Let's start ‘er up and take her for a spin!

First project for our demo will be plotting a list of a few of our DR members on a google map. 1st, we collected the names on our DR message boards, then, I moved it to a Spread Sheet, then I copied and pasted that info into BatchGeo and viola! Look what we have here!
dealerrefresh_batchgeo_community.jpg
The Dealer Refresh Community Foot Print!

Nice indeed! What BatchGeo.com will do is allow you to copy-n-paste  any address information from a spread sheet and automatically plot it on a Google or yahoo map.

The information that comes from this can really move decision making. How big is your sales foot print?  What about last year? How big is your service foot print? What if you want to advertize in a market that's just outside your reach?

Say your 90 mins out from a large market and you want to run a Google AdWords campaign to draw people in. After you plot your existing sales on BatchGeocode.com, Execute your new Google AdWords campaign, the following month, re-run your updated info into BatchGeo.com and your new map will see if your footprint has changed.

You can produce Sales Maps by Store

http://www.batchgeo.com/map/2084fdc5a16f753b2a98175330a0a939

You can produce  Sales Map by Sales rep

http://www.batchgeo.com/map/d9912c0f5e44f98fd6e344200a54feb8

See where I am going with this?

You can plot "Internet Sales" vs Non-Internet Sales.  You can plot sales by lead source, you can copy n paste in your incoming phone call records (by lead source if you’d like ;-).  We opened a new store after an Sales Map analysis quickly showed everyone that this new store’s location would have no material impact on the other stores footprint. Nice… very nice. Did I mention it was free?  If you like it, They take donations via PayPal!

Just amazing.

Contact At Once! Adds Mobile Phone Chat for Auto Dealers

ATLANTA, GA – April 7, 2010 – Contact At Once! LLC, provider of the most widely deployed automotive chat tools that move online car shoppers into live conversations with dealers, today announced the immediate availability of mobile phone chat for auto dealers using the ContactAtOnce! chat service. Mobile phone chat for auto dealers makes it possible for users to answer chat leads from their “smart phone” mobile devices, which helps them to convert more prospects into sales.

“Dealer salespeople are active, typically up-and-down from their desks all day, and sometimes miss opportunities to engage prospective customers,” said Marc Hayes, co-founder and EVP at Contact At Once!. “With our mobile chat tool they won’t miss opportunities to sell more cars.”

The ContactAtOnce! mobile chat tool can be used to answer chat leads from any website. For example, dealers advertising on Cars.com, CarsDirect.com, CarSoup.com, or any of the 40+ automotive sites connected to the ContactAtOnce! network, can answer chat leads from all of these websites, as well as their dealership’s own website, using the same ContactAtOnce! mobile chat tool. The mobile chat tool, called “MDE”, or mobile desktop extension feature, is available to ContactAtOnce! Dealer Edition users at no additional cost and can be easily activated via the self-service customer portal. It is supported on a wide range of mobile devices including iPhone, Blackberry, Android, Windows Mobile, and Palm devices.

About Mobile Phone Chat For Auto Dealers Provider Contact At Once!, LLC:
Contact At Once!, LLC is the leading provider of automotive chat solutions and internet marketing tools for automotive sales, apartment leasing, and other industries where consumers conduct research online before visiting a dealership or office. The ContactAtOnce! service typically moves at least 25% more
website visitors into live conversations with sales people by utilizing a suite of technologies such as presence, IM/chat, VoIP telephony, video chat and text messaging, resulting in increased revenue and a better return on marketing expenditures. ContactAtOnce! is the only solution with features specifically for vertical search websites and over 40 such sites, along with thousands of merchant businesses, are using it today. Find out more at www.contactatonce.com.

Social Media Best Practices for Automotive Dealers

I have just delved into the social media outlet for our Honda Stores. I did what you said not to do for the first week..then with no impact I really looked into who was doing it right by reading through forums here, ADM, Effective Social Media Blog, looking at Dealers that were generating a good number of followers, fans, etc.

Have revamped the strategy since reading your book as well. Now I am starting to build followers slowly but shirley by pushing product info, links to news about Honda, and the dealer brand. This really has helped get a grasp on what it does for you..what to expect..and what direction to take from this point...Thanks for the great article and read!

Social Media Best Practices for Automotive Dealers

A very nice article have you written.I really enjoyed reading what you had to say.This is really a great stuff.I agree with you,now a days most of the automotive dealers are uses the social media to promote or marketing their vehicles and they really get a good result from this.

Hope to see such a informative stuff in future!

Social Media Best Practices for Automotive Dealers

Perhaps some of those dealers who are on Facebook or other social networks can read this and realize tweeting updates or pushing a photo of their vehicle to their facebook page is NOT going to sell a car and teach them benefits of developing a following on the networks.

There is no shortcut to monetizing social media as far as I can tell.

I hate the Internet Department

Reading Dale saying "I hate the internet department" is good. Seeing and hearing Dale yell "I hate your internet department" as he did at 100 dealers in New Jersey this week is great!

The point that the used car department is ultimately responsible for how many used cars are sold should be obvious. Yet it's amazing how many used car managers abdicate all responsibility for their online marketing.

When more people research, locate, and make the decision about where to shop for a car TONIGHT online than in any other medium, how can a used car manager not be completely immersed and involved in their dealerships online marketing?

I remember 20 years ago used car mangers spent hours every week working on liner and display ads for print. They knew how important their ads were for driving traffic into the store. The GMs and UCMs that devote energy and time to the internet today, that show the level of engagement they used to show with print, are the ones that are winning in this market.

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