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Car Dealer Review Websites - Compete.com Results

I would also encourage dealers who engage in car dealer review websites or general review websites like yelp, citysearch, or judysbook that you add a tracking phone number that is unique to each site in your targets.

You will be surprised that the more you invest in projecting a positive reputation online, the more calls that we be coming in from these sites.

Also keep in mind that the grand daddy is still Google Maps, so make sure you are building positive reviews on Google Maps. Google maps is the "yellow Page Book" on the Internet age and it can get thousands of impressions a month for your dealership listing.

Car Dealer Review Websites - Compete.com Results

Craig,

I couldn't agree with you more. We have followed your dealership's best practices, and have achieved success with the strategies you mentioned. It is a total dealership philosphy on how we treat our guests and the importance of third party reviews.

We are pushing for Hyundai Dealer of the year on Dealerrater.com...it's coming down to the wire here with only a few weeks left!

Car Dealer Review Websites - Compete.com Results

Actively watching, responding to comments on, asking for reviews, training salespeople on, directing customers to and striving to win another Dealer of the year title on Dealerrater.com.

It takes more than just signing up for or building a profile on any one of these sites. It takes active involvement to properly leverage customer reviews most importantly actively taking care of customers to a degree that they feel like they want to write a review.

Going beyond having happy customers that will write about you, it takes salespeople that understand the power of online reviews who show their prospective clients these reviews and then show them an experience consistent with what they read.

Online reviews are a powerful source of information and customers for those that truly understand that review sites such as Dealerrater.com are changing the way customers buy cars.
Craig

Autobytel's New Car Program with Edmunds.com

Expansion of Autobytel's New Car Program Provides Dealers with Access to Most Comprehensive VIN-based Coverage in the Industry

Irvine, CA December 2, 2009 Autobytel Inc. (Nasdaq: ABTL), a leader in providing online consumer leads and marketing services to the auto industry, today announced a new agreement with Edmunds.com, Inc. to include inventory-based leads sourced directly from the Edmunds.com site as part of its New Car Leads Program for dealers. The inclusion of VIN-based leads from Edmunds.com, widely considered to be one of the top online destinations for prospective car-buyers, is the latest step in the evolution of Autobytel's New Car Leads Program to meet increasing consumer demand for specific online inventory.

"We are pleased to expand our relationship with Edmunds.com to include these high conversion, high purchase intent leads as part of our new car Leads Program for dealers," said Autobytel COO Mark Garms. "With data showing that new car shoppers are five times* more interested in specific inventory than in price quotes, it is critical to generate the broadest range of highly motivated inventory-based car shoppers. This is exactly what the Autobytel program is designed to do as it gives dealers access to the most comprehensive VIN-based inventory lead coverage in the industry."

As part of the agreement with Edmunds.com, VIN-based leads submitted on Edmunds.com for a specific vehicle in the inventory of an Autobytel member dealer will be included as a part of the mix of high quality consumer leads Autobytel sends to its dealers. Each customer lead will go through the patented Autobytel lead process and the company's proprietary Quality Verification System®, and will benefit from Autobytel's multi-pronged lead follow-up treatments, such as Rapid Response, Custom Messaging and Email Manager. The VIN number will be included in each lead to ensure a knowledge-based customer interaction.

This further expansion of the Autobytel New Car Leads Program is the latest in a series of initiatives from Autobytel to generate higher lead conversion for its network of dealers and is specifically designed to help member dealers reach the online in-market car shopper of today who, increasingly, is demanding the ability to search new car inventory. Most recently, Autobytel announced an agreement with Vast.com for the addition of inventory-based leads from high quality lead sources (including AOL and KBB) into the Autobytel New Car Leads Program.
*Source: Edmunds.com

About Autobytel
Autobytel Inc. (NASDAQ: ABTL), a leading automotive marketing services company, pioneered the automotive Internet when it launched autobytel.com in 1995. Since then, the company has helped tens of millions of automotive consumers research vehicles; connected thousands of dealers nationwide with motivated car buyers, and helped every major automaker market its brand online. Today, through its flagship website Autobytel.com®, its network of automotive sites including Autoweb.com®, AutoSite.com®, Car.comsm, CarSmart.com®, CarTV.com®, and MyRide.com,®and its respected online partners, Autobytel continues its dedication to innovating the industry's highest quality Internet programs to provide consumers with a comprehensive and positive automotive research and purchasing experience, and auto dealers, dealer groups and auto manufacturers with one of the industry's most productive and cost-effective customer referral and marketing programs.

DealerRater.com Celebrates 100,000th Review Posted

Waltham, MA (December 3, 2009) -- DealerRater.com, the nation’s premier car dealer review Web site, announced today that the Web site has gathered more than 100,000 reviews written by DealerRater.com community members.

“We officially hit our 100,000th review on Monday, November 30th,” reports Chip Grueter, president of DealerRater.com. “We are thrilled to reach this exciting milestone and it speaks to the strength of participation in our community. It was a happy coincidence that the review that put us over the top was a positive review for one of our Certified Dealers, Bourne’s Auto Center.”

DealerRater shared the milestone celebration by providing gifts to both the DealerRater reviewer as well as the dealership that was the recipient of the 100,000th review.

David of East Falmouth, Massachusetts was the DealerRater community member who wrote this review. He was directed to the Web site by the service associate at Bourne’s Auto Center in South Easton, Massachusetts after he purchased his car from this dealer and had returned for his first service call. David found the DealerRater site “very intuitive and easy to use.” He was very happy to be part of the celebration.

Michael Kelley, General Manager of Bourne’s Auto Center explains, “We have a new partnership with DealerRater and can already see how the Certified Dealer Program allows us to keep a pulse on how satisfied our customers are with their experience here at Bourne’s Auto Center.”

On November 12, 2009, DealerRater.com entered its eighth year of business. Dealer reviews posted on the site increased 36.5% over last in the same time period. Registered users have also increased by 20%.

As to why the site has experienced significant increases in both reviews and register users over the past year, Grueter sites that, “Customers are now logging onto third party review Web sites, like DealerRater.com, to publicly share their experience or to research prospective dealerships. In the past, customers have relied on friends and family to share information about dealerships. Increasingly customers are exploring new vehicle brands and new geographic areas outside of their referral zone. DealerRater.com provides trustworthy information to fill these gaps and give customers more confidence when they walk into a dealership for a sale or service transaction.”

About DealerRater.com
DealerRater.com was founded in 2002 as the first car dealer review Web site worldwide. DealerRater.com is committed to providing a central collection point for informative reviews. The site currently features more than 24,000 US and International car dealers and over 100,000 user reviews. DealerRater.com provides the opportunity for users to search for car dealerships, read current reviews, write their own review, and find car deals – all for free. Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience. DealerRater.com users also have the option to recommend the dealer to other users and provide a descriptive review. Web site users and car dealerships may post free auto classified ads. DealerRater.com visitors may request vehicle quotes and Certified Dealers receive free vehicle leads.

About Chip Grueter
Chip Grueter is the president of DealerRater.com. Mr. Grueter founded DealerRater.com LLC in 2002 as a way for Web site users to share their sales and service experiences at automotive dealerships with other Web site users. Mr. Grueter holds a Bachelor of Arts degree in Computer Science from Boston College. Mr. Grueter’s favorite dealership customer service perk is free vehicle loaners.

About Bourne’s Auto Center
Bourne’s Auto Center, owned by Jason Bourne, is the largest independently owned dealership in Massachusetts. Located in South Easton, Massachusetts, the dealership specializes in pre-owned vehicles. Bourne’s Auto Center is one of only three independent Massachusetts dealers in the DealerRater Certified Dealer Program. The dealership prides itself on high quality customer service and offers complimentary loaner cars to every service customer.

Kijiji.ca invites dealers to test drive Canada's most popular autos site

So Kijiji helps <a href="http://www.westendhyundai.com">car dealers</a> find buyers online?  It sounds like a good idea to me.  About two weeks ago, my friend told me of a new car dealership about 20 minutes away that I had never heard of before.  I can totally see the need for this. 

Kijiji.ca invites dealers to test drive Canada's most popular autos site

The inventory of car dealers in canada is a valuable content that will give kijiji a competing edge and more popularity. The dealers will benefit but it will also come with a dependence cost.

The dealers will basically be handing over their business and independence to kijiji. Perhaps should the dealers create a big portal for themselves instead of depending on a classifieds site???

Kijiji.ca invites dealers to test drive Canada's most popular autos site

8 million Canadians visit Kijiji.ca ?

Are you sure you dont mean facebook.ca?

this site is popular but canadians in general are not avid users of classifieds compared to their Americans neighbors.Kijik conducted a heavy marketing compaign but now the fad seems to be gradually fading.For the statistics to be reliable for business ends,they need to be tracked over a stable period after the initial(fad) launch.

Kijiji.ca invites dealers to test drive Canada's most popular autos site

This is great news, and thanks for the Canadian post! I'm looking forward to making some calls today to see what I can do to get on board. Kijiji has been one our best lead sources for volume and ROI is unmatchable... so far its been free except the time invested.

Hopefully this new service can be extended to other platforms or simply to dealers and not with these 2nd rate platform companies.

Kijiji.ca invites dealers to test drive Canada's most popular autos site

TORONTO, November 30, 2009 – As the global auto industry works to recover from last year’s sales slump*, auto dealers across Canada have been faced with one of the most difficult years ever. To help move vehicles from dealer to driveway, Kijiji Autos is making it easier for Canadian dealers to reach millions of car and truck buyers online.

Kijiji Autos today announced partnerships with several of the country’s leading vehicle inventory management and data collection companies, giving auto dealers easier access to millions of Canadian consumers. Partners include Boost Motor Group, eDealer.ca, Evolio and Strathcom Media.

Kijiji is providing partners with access to the organization’s application programming interface (API), so that they can now use Kijiji.ca as a means to reach millions of online car buyers directly through Canada’s most popular auto classifieds site**.

“Dealers have told us that they need a simple, straightforward, and cost-effective solution to get their cars onto Canadians’ driveways,” said Ran Ravitz, Head of Kijiji Autos Canada. “By opening up the Kijiji API to dealer inventory management tool providers, Kijiji connects thousands of car dealers with millions of car buyers, right in their local markets. We are thrilled about our new partnerships and confident that our collaboration will benefit both dealers and car buyers in Canada.”

"Giving our customers access to Kijiji’s millions of users is where the virtual rubber meets the actual road,” said David Campbell, President of Boost Motor Group. “The affordable option to push dealer inventory onto Kijiji.ca will be of massive benefit to auto dealers trying to survive in this economic environment.”

The partnership means that dealers can upload inventory to Kijiji.ca through a simplified interface with a per car/per month structure. Inventory pushed onto Kijiji.ca through these inventory management partners will automatically include links to the local dealership’s website, free placement of the dealership’s logo, and a branded page for the dealership. Dealers simply pick the inventory they want to push onto Kijiji.ca and click-to-sell.

“As experts in Internet car sales, we are always paying close attention to the top online destinations,” said Chris Whitehead, President of eDealer.ca. “Our dealers expect the best in advanced technology and digital marketing tools to help sell their inventory with online auto buyers, and Kijiji Autos will surely be an attractive online car lot for our dealers.”

Canadian auto dealers will also benefit from recent upgrades to search functionality on Kijiji.ca that helps users find their next car based on preferences, including vehicle make, model, year, price range, body type, transmission, drive train, and even fuel type. The more detailed search makes it easier for dealers and consumers to find their perfect match.

“As a leading information technology company for automotive software products, Strathcom Media is very excited to add Kijiji Autos to our multi portal syndication services for Canadian car dealers,” said Rob Reay, President of Strathcom Media. “Partnering with Kijiji Autos gives our customers access to one of Canada's most visited sites for showcasing vehicles online.”

“At Evolio, we serve more then 1,200 new and used automotive dealers, and keeping them on the leading edge of online auto sales is what we do best,” said Stefan Fiore, Director of National Sales at Evolio. “This partnership with Kijiji Autos will add great value for our online auto sellers and the automotive dealership industry at large.”

Each month, around 8 million Canadians visit Kijiji.ca for free local classifieds in 99 cities across Canada. In the month of October alone, more than 3.05 million online Canadians visited the Kijiji Autos – making it the most visited auto classifieds website in Canada.

* Scotia Economics, Global Auto Report, Oct. 30, 2009

** Kijiji.ca’s Cars & Vehicles category receives over 1 million unique visitors more than the other leading competitor in Canada, according to third party measurement firm comScore Canada.

About Kijiji
Kijiji, which means “village” in Swahili, is a group of classifieds-style web sites that offer a convenient, fun, and easy way for people in the same city to meet, trade, share ideas, and help each other out in areas such as housing, jobs, goods, services, cars, and personals. The entire Kijiji family includes the Kijiji, Gumtree, LoQUo, Intoko, and Marktplaats brands. Kijiji sites are currently available in over 1500 cities in more than 20 markets around the world; it is the most visited classifieds site in Canada with more than 7.7 million unique visitors per month (comScore MediaMetrix, October 2009).

ContactAtOnce! Integrates Website Analytics and Business Intelligence

ContactAtOnce!, announces immediate availability of free and simple integration with leading website analytics platforms.

ATLANTA, GA – December 2, 2009 – ContactAtOnce!, (contactatonce.com) a leading provider of live chat for car dealer websites and other internet marketing tools that move online shoppers into live conversations with car dealers, today announced the immediate availability of features that enable customers to integrate ContactAtOnce! live chat for car dealer websites with website analytics and business intelligence platforms from Google and Omniture.

“Analytics help our customers understand consumer behavior and, ultimately, which of their marketing initiatives are working and which aren’t,” said Marc Hayes, Founder and EVP of Products for ContactAtOnce!. “By integrating our live chat for car dealer websites solution with the leading analytics and business intelligence platforms we are making it simple and easy for our customers to get even more value from their ContactAtOnce! investment.”

ContactAtOnce! powers presence-aware "drop-in business cards" that appear on car dealer websites alerting shoppers when dealer personnel are available to answer questions. Shoppers may then initiate instant communications whenever they choose. ContactAtOnce! live chat for car dealer websites automatically measures advertising effectiveness, helping dealers constantly improve their businesses.

Google Analytics is an enterprise-class web analytics solution that provides rich insights into website traffic and marketing effectiveness. It is provided by Google free-of-charge and is widely used on car dealer websites.

The newly released website analytics integration features are immediately available, free of charge, to all ContactAtOnce! customers.

About Live Chat for Car Dealer Websites Provider ContactAtOnce!:
Contact At Once!, LLC is a leading provider of live chat for car dealer websites and other internet marketing tools for automotive sales, apartment leasing, and other industries where consumers conduct research online before visiting a dealership or office. The ContactAtOnce! service typically moves at least 25% more website visitors into live conversations with sales people by utilizing a suite of technologies such as presence, IM/chat, VoIP telephony, video chat and text messaging, resulting in increased revenue and a better return on marketing expenditures. ContactAtOnce! is the only solution with features specifically for vertical search websites and over 35 such sites, along with thousands of merchant businesses, are using it today. www.contactatonce.com

CarChat24.com Announces Launch of their Two Month Dealer Chat Case Study

CarChat24.com Announces the Launch of their Dealer Chat Case Study

Palm Harbor, FL [PRESS RELEASE] – CarChat24.com is the premier US based provider of 24/7 fully staffed professional automotive live chat services. The Florida Company is welcoming Automotive Dealers from the US and Canada to try the company’s highly beneficial dealer chat support service with a 30 day free trial. This service is specifically designed to help dealers reach a much larger conversion rate of automotive sales leads from their existing website traffic. CarChat24’s Management Team has over 40 years of automotive experience, and provides its dealers with the ability to maximize the amount of their auto sales leads from their own website.

CarChat24 launched their two month dealer chat case-study for its service on December 1st 2009. The four participants involved in the study benefit from free 24/7 full automotive live chat support and automotive sales leads. The CarChat24 case study will be for a period of two months. In order to keep the study completely public and to give the participants the opportunity to voice their opinions, CarChat24 has decided to present all the findings live on a forum for car dealers, DealerRefresh.

The four automotive dealers participating in the case study are as follows; Sutherlin Nissan Mall of GA located in Georgia, Mercedes-Benz of Southampton located in New York, Younger Toyota located in Maryland, and Henkel Auto located in Michigan. Here is a link to the DealerRefresh forum, where you can review the results posted by the four participants.

About the company: CarChat24.com is a Florida based company that offers 24/7 fully staffed automotive live chat services and software to automotive dealers throughout the United States and Canada. CarChat24 clients take advantage of their professional dealer chat support and the high quality automotive sales leads created by the CarChat24 service.

For more information and details about Car Chat 24 and its case study, please visit:

CarChat24 or the DealerRefresh Dealer Forums

Is Edmunds STEALING from you?

@Tim

And about making money using popular search phrases...like....your brand name. When dealers really take a moment to think about this, that the most popular automotive portals have been sapping their brand equity juice, they should get angry.

Then the next step, is to implement a strategy to own Google Page One. The sooner they clear off the parasites, the better.

Is Edmunds STEALING from you?

I'm sure JD Powers has no clue!

Do THEY want their multi millon dollar brand name at the bottom of all that pay per click?

Do THEY want people to think that they wrote that weak first paragraph? Only to have their strong true content WAY at the bottom?

Do THEY want people to click on the link of: "Multi-activity Vehicles (MAVs) on the 2007 AEI Dekalb IL" and when people do click on it, the clickers are not going to Multi-activity Vehicles in the Dekalb area"?

WOW! This is the worst site I have seen, with the largest brand name.

@Zorn We can't stop this. There is a right way to do all of this, this is not it!

Can you say Out Source?

Is Edmunds STEALING from you?

This just hit my Alert today. JD Powers is in the in Rape & Scrape game as well. HHUMMM Ya think JD Powers really knows what the host company is doing?


Look at the content, very week!

Multi-activity Vehicles (MAVs) on the 2007 AEI Dekalb IL

Don’t get too excited, there, weekend boater dude. Each of the multi-activity vehicles―SUVs in consumer parlance―on this year’s Automotive Environmental Index (AEI) are hybrids, each one is a crossover SUV lacking real off-road capability, and only one of them can tow as much as 3,500 pounds while seating seven people (the Toyota Highlander Hybrid, if you want to skip ahead). Read on and find more details about this car in Dekalb.

The "read on" is Google pay per click.

I called and left a message to get MY Internet Cell Phone number on the list, not the dealeship main number. Went to voice mail Go figure....

G.P.O.M.

Is Edmunds STEALING from you?

Here is the next level of SEO. "Are you ready for a throw down?" Not sure. Then are you ready for real-time streaming search? Is your content rich enough and current enough to be found on the most up to the minute search results that we have ever seen? Not sure? Read this article.

Is Edmunds STEALING from you?

@Brian P
Look to meet with Shane and Andrew from Dealer.com to address what you brought up about my site- and these two will use what you give them to benefit other dealers (hint hint at other dealer.com users). Thank you for being on top of helping us so that I had some direction to begin correcting.

Is Edmunds STEALING from you?

@Brian P I so appreciate the help! I've got Dealer.com working on helping with what has slipped there- I get a lot of direct traffic monthly though. The other names people know us as are "Price Ford" (who we bought out in March) and of course, Homer Skelton Ford- which means I'm "competing" with my sister store in Mississippi. They've had a lot longer than me to build the online rep for their url, and I am limited on funds for what I can/can't do.
It's also been a trick with me being pulled many ways to get the focus I need to put on the online traffic placement to be there. I won't have any online traffic if I don't stay on top of the online placement!
Thank you for having my back, Brian and helping me with that tidbit- just that little bit, once corrected will help generate some dollars for the store. I am very thankful for the sites that I belong to and dealer-world friends I've got!

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