I have had nothing but issues with TK carsites.  Their customer service is lacking...they failed Toyota compliance checks 4 months in a row, and they still insisted they were doing their job.  I would highly recommend NOBODY use this company.

If you have questions I have pages of documentation about how they deal with dealerships.

My two dealerships will never recommend these guys...just the opposite, they have earned me telling others it is a mistake to consider them. 

Thanks for the support Greg. I have spoken with Ron personally this morning and we are back on track. Hopefully, we can right the wrongs here.

Richard Valenta

CEO

Ron,

Sorry things didn't work out for you with TK but after we got our bumps worked out, which happened in the first 90 days, we hit the ground running and never looked back. Being a client of TK over the past year I have seen allot of growth, production times are faster and faster, support handles most of my concerns with me on the phone, the site changes are almost same day or next day. it’s nice to see that they care about client concern and then create a plan keep them from happening again. The new support ticket program is great too, its so easy to track progress with the emails updates and the follow up phone calls from the tech guys.

Good luck to everyone. Now lets sell some cars!!

matt,

Thanks for the response, the custom webdesign was presented as an option but it seemed like they were all based on the same base themes, I must say that when I look at websites of other dealers across the web you can spot specific providers fairly easily. Its almost a game I play when I look at a new site because they are always so similar.

I am a chrysler jeep and dodge dealer so I have a factory site that is built by dealer.com

Hey Gregory,

I hate to jump in on TK's page here and apologize for that first.

My name is Matt Murray, Director of Digital Marketing at Dealer.com. I'm glad to hear that you are excited with the products and service you are receiving from TK Carsites.

I just wanted to point out that Dealer.com does provide custom web design services for the interested customer. It sounds like our team failed to let you know that this was the case and I apologize for that as well.

Have a great day!

Matt Murray

888.422.2006

@ Ron Barbosa,

I feel your pain, we had nothing but trouble with our websites from the time we signed the contract till about 1 1/2 years into the 2 year contract. We had tickets open that would get lost and the tickets that weren't lost would take a month sometimes 3 months to get completed.

I am so glad we are no longer with TK! We recently switched to BluSolutions and we love them. The entire process of having our sites built and putting finishing touches on them have been pleasant. Our sites where built from scratch and brought live before the deadline.

I hope things get better for you!

When the Chapman auto group first decided to leave dealer skins for obvious reasons we considered about 20 website vendors which I personally interviewed and screened. TK was our vendor of choice above all other competitors. TK has a web product that is like no other, their POWER of 5 is totally unique and the elite SEO is second to none. I like to tell people that TK doesn’t just build websites they build comprehensive digital marketing web solutions. One thing that is very different about TK is that they build custom websites unlike dealer.com and all these other guys that say pick one of these 10 layouts and we will have you up in less than 30 days. TK is building you a custom user experience. That no one else will have there is no “cookie cutter” in the production department where they mass produce the same site 100,000 times and put your logo and colors on it.

Transitioning to a new website vendor sounds easy but let me tell you it is not, there are tons of small details to think about to consider and initially we very unhappy with the way things went with “TK” there were bumps throughout our transition we thought we had made a mistake in our vendor choice, during this process we reached out to Jenifer Schrader who put together a conference call with Richard Valenta and all the big wigs over there at TK. The owners of the Chapman auto group and myself had a voiced our concerns, Richard was very helpful and TK made some special arrangements that put us at ease. This was the beginning of getting things back on track.

It has been almost a year now that we have been live with TK and I could not be happier with my website. All of my concerns have been put to rest and I am selling more cars than ever. The support team is great, my dealer advocate Jenifer Schrader is amazing, and the management team at TK is always there when you need them.

I will say this if you choose TK as your website solution you will not be disappointed once your sites are up and running the transition may be a little bumpy but that is to be expected with any vendor, make sure that you communicate don’t assume anything . The most important is that you must have the right staff in place to use these websites but if you don’t you can rest assured that TK will help you every step of the way.

PLEASE CALL ME IF YOU WOULD LIKE TO TALK MORE.

215-674-3600-171

Ron,

Sorry to hear you are having such difficulty with our staff. I just left a message for you with my direct number and cell. Please call me to discuss.

Thank you,

Richard Valenta

CEO

TK Website is the worst website company I have ever had to do buisness with!!!!!!!!!!! I have gone through several department heads to get my site up and running. We signed up nearly four months ago and our site is still not up and running correctly. Their response time on return phone calls is horrible. Simple web page repairs take days to complete. Everyone passes the buck and says someone else will call you back. Buyers Be Ware - You can not get out of your contract!!!!!!!! You are stuck for the next two years!!! Anyone can call me for more details. Ron Barbosa 1-866-473-1692

In today's busy world we sometimes forget to give kudo's to those that we take for granted. The team at TK has gone above and beyond our expectations time and time again. If you want powerful SEO and a clean, easy to navigate website that packs a powerful punch then let me suggest my friends at TK. Richard Valenta and his team have done a fantastic job for us. If you are looking for a "magic wand" or instant results then look elsewhere. But if you want a partner that formulates a plan of attack, does things behind the scenes to make your website better and provides superior customer service then drink the TK Koolaid. You will be glad you did! Thanks Richard!

Ted Heater

CarSmart

Kansas City, MO

Thanks for the advice, I actually learned a lot from the comments.

I have to say vast improvements from the TK Carsites that I used to use. The one I had was drastically outdated as far as SEO and template design. I still see some old school looking sites from them...but much better than what I had to deal with before.

Didn't have a ton that you could do with thier sites before..only coupons, specials, and maybe a few more items. You couldn't build your own pages..which is something that is nice to keep updated info on your sites...and the SEO was horrific. So kudos for taking it to the next level..though some of the comments seem like the old problems I used to run into. Only one suggestion take out the annoying beeping, sound effects, that some of your sites still have when you mouse over items. That is so far dated it isn't funny.

Hi Everyone!

Regarding my previous comments I posted above TK has gone and solved all my issues that I had above and they are now back in our dealer groups good books again after going over and beyond what other vendors have done for us in the past.

I would just like to thank to TKcarsites team for taking the effort to bringing us back to having an exceptional experience with TK like how we originally started.

Brodie

Brodie,

First of all, thanks for the comment. We appreciate the feedback from our customers and hope that we can resolve the situation very quickly. Your dealer advocate will be contacting you today to find out the particulars. I will follow up with her tomorrow to see we are on the right track. If you have further issues, you are welcome to contact me direct.

Richard Valenta

CEO

TK Carsites, Inc.

714.937.1239 x233

Everyone at the company seems pretty friendly and knowledgable so we signed up a couple of our dealerships only to find the design and initial setup process an absolute nightmare. We are currently getting billed by their leasing company for websites that are not live and no one can see or generate leads off of yet. Out of the 3 dealerships we signed up only one is live so far (1 week late so we didn't have a website for a week) only because they kept loosing our faxed documents / information wasn't getting passed to the right people.

Anyways I guess we will see if they are a good company to go with as of now our dealer group is feeling we made the wrong choice just because of the initial development and their leasing company charging us for something we do not have has a pretty strong sting as we feel since they made us sign a lease they get paid upfront and now that their behind schedule we feel they don't care about rushing our project because they already have their money and there is no incentive for them to get our websites live. I spoke with them earlier this week and got a deadline of 2 more weeks for one of our website and 3-4 weeks for the other one that is in cue.

Anyways if it gets any better I will repost if not our recommendation is going to be to go with another company to save yourself the stress and keep what hair you have left.

Ron,

I am very sorry to see you are experiencing such difficulties with our company.

I spoke with Greg today and he agreed there have been issues in the past but he felt it was behind us. I also spoke with Joe Turner and he stated that you both worked this out. Hopefully, that is the case.

Additionally, I provided Greg with my cell number so you can contact me if you or he feels we don't meet your expectations in the future.

Richard Valenta
CEO
TK Carsites, Inc.

Joe thanks for the Tele-conference you setup. I got an email today telling me that my SEO work was complete. I was excited. Then I looked at my websites to see these changes and realized that my Hyundai website was broken... TK quality as usual. See the image of my Hyundai site: http://media.auffenbergcars.com/Hyundai.PNG
See how many times you can find Mazda on my Hyundai site. Also, all the links on my Hyundai site link to my Mazda site.

After calling to report this issue I also asked about what was changed SEO wise, because I didn't see any difference in the Title and Meta-Tags. I was told that my SEO changes were not complete; that only the "More Info" page was modified.

They also used this as a excuse as to why some links on my Finance pages havent been modified yet even though the ticket for modifying these links was opened 2 weeks before the SEO ticket.

TK hasn't changed a bit, still as horrible as the day the contract was signed.

Ron,

I have spoken with several team members that you have recently talked with here at TK and no one has any logged issues.

So I am not quite sure what could be the problem as each said you were satisfied at the time.

It’s obvious that something happened between now and then and I really would like to make this right as quickly as possible.

I have tried to call you several times today to see what the issues are so I can get them resolved.

I think every company that has a large number of clients will have problems from time to time. The question is once a problem is identified how do they respond?

For years TK has taken great pride not in have no issues at all, but rather handling them in a prompt and professional manner as soon as we are aware of them.

I 'd like to think that we consistently do that.

Please call me as soon as possible 502-689-5370.

Joe Turner
Executive VP Online Marketing

For anyone that is looking to use TK's services!
Stop what your doing right now and go SLAM your fingers in your car door as hard as you can. The feeling of smashing your fingers will be a much better feeling than the one you get with a TK powered website; plus you won't be able to sign a contract you WILL regret later.

I've been dealing with TK for 1 1/2 years now and it has been a huge headache from day one. The SEO package we are paying for is a big joke. We are beat out by all of our competitors unless you search by our business name or City + dealership.

The list of issues is a long one and I don't have the time now to post everything.

Do yourself a favor and go elsewhere for your dealerships website.

Ted - Thanks so much! It is greatly appreciated! I enjoy working with you and Jonathan!
Keep up the great work and that positive attitude of yours!

I just wanted to take a small amount of time to let everyone know of some big changes. TK Carsites has fallen back into my good graces. After a short amount of time and a lot of hard work "TK" has delivered. Many thnaks to Richard, Isaac and Jen Schrader for fixing any and all issues I had. Kudos for a job well done.

Ted Heater
CarSmart

Ted,

Sorry to hear about the problems you are currently having with our SEO. I will review the situation and personally contact you tomorrow.

Richard Valenta
CEO
TK Carsites, Inc.

TK has almost broke my spirit. Excuse after excuse. HORRIBLE customer service. Our PREMIUM SEO is a joke. The SEO dept at TK tells me Getcarsmart.com is to similar to Carsmart.com and that is why our site doesn't rank very well in a google site. That's funny...Carsmart in St. Louis and Carsmart in Nashville, TN pop up on the first page of any google search that I do. What gives TK? I know exactly waht "gives'...they OVER PROMISE and UNDER DELIVER. Once our contract is up...we're GONE!

After a day of working with TK, I have to say, they recover better than any group I've seen. Once they got focused they kicked it. Richard went out of his way to get involved and stay involved. He took the time to walk through each issue and surprised me by not defending.

We went back over the stats and I realized, that with multiple domains, I had mis-read the data. Richard was right on the time. It was an average of 248 sec., and not a combined total, as I wrongly read it. On the other issues, all the big stuff was handled by the end of the day. We even had a chance to add a few enhancements. So, by the end of the day, we were not just back on track, we were even a little ahead.

Richard also knew what to do to get a car salesman back on his side. My sales team now has a very high opinion of our new website provider. Car guys are suckers for pizza.

Tom,

I am very concerned that you are having issues. I just left you a message.

I want to discuss with you personally to see what we can do to satisfy you as a customer as well as walk you through the stats as I believe you are mis-reading them.

My review shows the average time on the main site was 4.1 minutes. However,being that this is 5 separate websites, combined stats will show much higher.

We can discuss when we talk.

Richard Valenta
CEO
TK Carsites, Inc.