• This thread is just the tip of the iceberg.The people ahead of the curve aren't Googling for answers — they're already in here, having the conversations you haven't found yet. DealerRefresh is free.Get the full picture →

  • Poll
Dealership Blogs and Their Purpose

What IS/WAS your main purpose of your dealership blog?

  • SEO to drive traffic to your dealer website.

    Votes: 8 80.0%
  • To build transparency between your dealer and consumer.

    Votes: 2 20.0%

"Blogs" are still the hype, though it seems as if we have been talking about them forever here on DealerRefresh.

Should dealers be blogging?

My question for the community is IF you have a dealership blog, what is your main reason for the blog?

OR for some, what WAS your main purpose for your dealership blog?

You have to choose one of the 2 in the survey!

1. SEO to drive traffic to your dealer website

Or

2. To build transparency between your dealer and consumer

If it's 49% transparency 51% SEO, then your answer would be number 1.

Yeah, we know there are benefits to both but let's be honest..what is/was your true driver for even taking the time and resources to have a blog?

Another question to toss out there. Is your blog part of your dealer website or is it hosted with a completely separate domain and what do you believe are the pros ad cons of each?

  • Poll
Google just released a game changing amount of information in Webmaster Tools

Do you currently use Webmaster Tools?

  • Yes

    Votes: 10 76.9%
  • No

    Votes: 3 23.1%

Not sure how many people are using Google's Webmaster Tools for your dealership websites, but with the amount of information they just released on Top Search Queries, now's the time if you were holding out!

You can now see more detailed information for each query including the number of impressions that query got, how many times your link was clicked on out of those impressions and what position it was in, in the SERPs when it was clicked on. Amazing amount of information, really.

A couple of big things to note:

After position 3, the chance of someone clicking on your link go basically to 0 in relation to the CTR of position 1, 2 and 3.

Google was rumored to bounce around sites for certain keywords for testing who performed best, and this seems to confirm that rumor. What's even more interesting is the impact of placing first for a keyword/phrase as opposed to second. For our site, it looks like they took the phrase "dealership reviews" and gave us the top two SERP links (perhaps one was a supplemental?). For a given time period, we had 210 impressions in the top spot and 210 impressions in the second spot. The first spot received 140 clicks and the second spot received < 10.

It also shows which of your pages you were ranking for and which pages the user clicked on through too.

Unbelievably useful data. So useful, I'm amazed they released this.

Chip-

Attachments

  • wmt.jpg
    wmt.jpg
    25.6 KB · Views: 17

  • Poll
Future of TV, Cable, Satellite advertising

Do you think traditional TV has a future?

  • There is nothing that can replace the services DirectTV or my Cable company provide

    Votes: 2 25.0%
  • Dead as Disco. I was gearing up for hair bands in 1978.

    Votes: 4 50.0%
  • Crap! Are you telling me I'm going to have to find a new ad source?

    Votes: 2 25.0%

A few weeks ago I turned a Mac Mini into my home entertainment hub and discovered the wonderful world of TV broadcasting through things like Hulu, Boxee, and Plex. In fact, I am enjoying streaming my TV shows so much that I am considering canceling Cable (huge savings for me).

This has got me thinking a lot about the future of television. Right now it is the king of traditional advertising, but I am starting to think its days are numbered. What do you guys think?

By the way, here is my Mac Mini project: Mac Mini as Home Entertainment Hub Photographic Expeditions of Alex Snyder if you need further clarification of what the future could be.

  • Poll
Website Vendors?

Do you need a website or is it okay to rely on sites like Cars.com and AutoTrader?

  • Yes, I need a website

    Votes: 6 66.7%
  • No, I do not need a website

    Votes: 1 11.1%
  • Need all 3

    Votes: 2 22.2%

Who did you use to build your website? A small independent agency or a larger templated solution like Dealer.com or dealercarsearch.com? If you were picking a new vendor now, what would you look for?

I've got about 25-30 vehicles in inventory and do not have a website now.

  • Poll
Selling cars on facebook

Have you sourced a car deal from facebook?

  • Yes - ABSOLUTELY!

    Votes: 13 52.0%
  • Yes - but I'm not sure facebook was the true source

    Votes: 4 16.0%
  • No - tried facebook but it isn't doing anything for us

    Votes: 5 20.0%
  • No - we don't use facebook at all

    Votes: 3 12.0%

Dealers - has facebook sourced you any extra car deals?


Vendors - I respectfully ask that you DO NOT answer the poll in regards to whether you have sourced any business for your product off facebook, but I welcome you to answer on behalf of any of your clients who are not participating on DealerRefresh.

I just got back from a Dealer.com visit and when I visit they ask me to spend some time with their Account Management/Support team for some Q/A time. The biggest question I was asked was "should dealers be on facebook" and I not only gave my opinion, but promised I would write a DealerRefresh Blog article that they (anyone) could use as a reference for dealers who ask if they should start a facebook account or fan page. I don't want to only include my own experiences though, so I'm asking for your help first.

I would also like to see any opinions or best practices you may have for doing business on facebook. Vendors - this is something you can talk about in regards to how you've faired on sourcing clients from facebook for your non-driveable product.

  • Poll
Internet Lead routing by CRM or your own method?

Who handles your lead-routing address?

  • I use my CRM company and have to make big changes if we switch

    Votes: 1 14.3%
  • We have our own address, so it takes me 5 minutes to change things

    Votes: 6 85.7%

Are you using your CRM company's provided lead address? Are your leads being sent to [email protected]?

Maybe you should rethink this setup... Dealership lead routing procedure for CRM and ILM

  • Poll
Inventory Pricing: With or Without Incentives?

How do you post Internet Prices?

  • I post Internet Price with no incentives added

    Votes: 6 66.7%
  • I subtract applicable incentives to the Internet Price

    Votes: 2 22.2%
  • I add incentives to some vehicles, not all

    Votes: 1 11.1%

How do people go about pricing vehicles online and what works / what doesn't?

  • Poll
After CARS: To delete or to NOT delete.

Should we delete inventory as it's sold

  • Delete them all. Be honest about what you have

    Votes: 12 80.0%
  • Don't delete ANYTHING - more cars = more leads

    Votes: 1 6.7%
  • Delete anything you're OUT of - No use getting them there for nothing.

    Votes: 2 13.3%

Right now the main issue for dealers is most likely going to be their already depleted inventory getting even smaller.

This leaves us with a VERY limited amount of vehicles to show customers.

My standard answer to the question "How many do you have?" is "How many do you NEED??"

They have ALWAYS said "One". But these customers, for whatever reason, need to know you have more on your lot than just one.

Do you delete the cars as you sell off two of your last three?

OR do you leave them in place to get the leads and hopefully sell what you have as well as have that name on file for when you DO have the cars you need in place?

My own thought is; As long as I have ONE that they can see and test drive, regardless of the trim level, I want them to come in to see me - especially if I can swap or order something for them.

What do you think?

  • Poll
What Social Media is your dealership is using?

Which Social Medias are you using to market your dealership

  • Twitter

    Votes: 8 72.7%
  • faceBook

    Votes: 8 72.7%
  • MySpace

    Votes: 2 18.2%
  • Blog(s)

    Votes: 7 63.6%
  • Forums

    Votes: 4 36.4%
  • URL Listings (like Digg)

    Votes: 4 36.4%
  • YouTube/Video sites

    Votes: 8 72.7%
  • LinkedIn

    Votes: 5 45.5%
  • Image Site (flickr)

    Votes: 5 45.5%
  • Other (there are tons of others!)

    Votes: 3 27.3%

Just curious to see what the favored social media powers are being utilized to help market your dealership.

  • Locked
POLL CRM, ILM, and Desking Rules

Registration to this forum is free! We do insist that you abide by the rules and policies detailed below.

General Rules include:

  • While debating and discussion is fine, we will not tolerate rudeness, insulting posts, personal attacks or purposeless inflammatory posts. Our decision is final in these matters.
  • Please refrain from posting meaningless threads, one word (or short) non-sense posts, or the such.
  • Multiple or repeated posting in order to increase your post count is not allowed.
  • Advertising, spamming and trolling is not allowed. This includes using the forum, email, visitor messages, blog comments, picture comments and private message or conversation features to spam and promote your services without invitation to do so to other members.
  • Please wait a reasonable amount of time before bumping posts. 12 hours is a reasonable time to wait.
  • We also do not allow posts or links to sites that are sexual, racial, or religious in nature. The moderating team shall be the sole arbitrator of what does and what does not violate community standards.
  • Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
  • Each member is allowed one login account. Registering with multiple accounts is not allowed.
  • We reserve the right to remove offensive posts without notice.
  • English is the preferred language here. If you must post in a different language, please post an English translation in that same posting.
  • Also while these rules cover most common situations, they cannot anticipate everything. Consequently we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
  • Vendors: Blatant advertising, promoting or solicitation is NOT allowed! Discretion over what is an advertisement is left to the moderators, so ask one before you post. If you don’t ask, it will be deleted and your username will be flagged.
  • We also reserve the right to ban anyone who wilfully violates the forum rules, as access to our support forums are a privilege and not a right.

Advertising Services and Solicitation

We recognize the need for a vendor to offer a solution to any user who is struggling with something. There are tactful ways to do this so that you are not in violation of the forum rules. If you need help constructing a post or thread that does not violate the DealerRefresh rules, feel free to ask me for assistance. Moderators have discretion in determining what is a helpful posting and what is purely a solicitation. Please respect their decisions.

Here is a simple way to look at it: Before you post, ask yourself if your post is being made solely for Promotional Reasons. If so, don't post.

Take advantage of your Profile Page. Everyone has the availability to utilize their Profile Page by filling the corresponding fields for Company/Dealer Name, Homepage URL, Services, and you Signature line(s). Don't go overboard and have your signature looking all SPAMY with images, over using BOLD text and links to every feature page on your company website. Be tasteful.

If someone (dealership) *genuinely* starts a thread about your product and/or services, feel free to take the opportunity to respond with class. Answer any questions while providing help or advice if and when needed.

Members are encouraged to use the reporting feature when they come across a posting or a thread they feel is an outright solicitation. Members are also encouraged to forward solicitations Jeff Kershner or Alex Snyder.

Filter

🔥 This Week 5 threads · 33 posts
Marketing & SEO
Best lead sources today for internet leads
Dealers debate which third-party lead sources deliver the best ROI, anchored by close-rate data s...
FourEyes | Death by 1,000 papercuts: what’s yours?
FourEyes CEO David Steinberg invites dealers to share their daily workflow frustrations—logging i...
Your website might be invisible to ChatGPT and nobody at your store would ever know - AEO / GEO Megathread
Dealers are discovering their websites may be invisible to AI tools like ChatGPT, Claude, and Per...
Savvy Dealer vs Dealer On
A small independent dealer is evaluating two similarly priced website providers, Savvy Dealer and...
Community
DR is filling up with shallow posts.
A veteran forum member calls out a rise in shallow posts on DealerRefresh and urges more dealers ...
Get this delivered every week