My BDC handles the service follow up calls and we are having a tough time actually getting people on the phone. We have tried calling at different times of the day, but still aren't having much success. For those BDC Managers, what do you consider a successful rate of contact (actually speaking with the customer) and what schedule do your BDC reps follow to achieve that goal?
Also, are there any of you who have scrapped the follow up call in favor of an email follow up instead?
Also, are there any of you who have scrapped the follow up call in favor of an email follow up instead?