We are providing our customers with great service, problem is that the previous GM and his team that ran this store did not. We have turned this place completely around but it was so negative that it's taking forever to get out of the hole they dug.
We are spending advertising dollars that drive customers to these negative reviews and it's affecting our business. That's why I'm trying to get it suppressed for the time being, at least until I can get the reviews up.
I'm not trying to "jick" anything. As previously mentioned, Reputation Changer helps move bad reviews away from your immediate search results, it's not posting bogus reviews. I'm trying to suppress the problem I inherited.
I agree with "You get the reputation that you earn", but in my case I got the reputation I was handed, and it's affecting our business. We have turned this place completely around, but it takes time to get reviews and in the mean time our advertising dollars are being wasted because we are driving traffic. I just want to suppress some of the negativity until it gets turned around.
This is why I stated that I was looking for someone with experience with the company. I know how it's supposed to be done. My last store has a great reputation, but it was never this bad.
I know it can be fixed with time, but I have to do something in the meantime because the man who signs my paychecks is putting the pressure on me since our advertising dollars are driving customers to the negative reviews of the past.
This is the type of info I'm looking for, thanks!