- Apr 7, 2009
- 18
- 0
- First Name
- Steve
I will admit - I am biased. My bias is for the company which employs me, my coworkers, staff and collective results. XTime has, at least in our case, demonstrated a lack of responsiveness. Issues I've raised months ago are still not fully addressed. I'm glad you mentioned your use of campaigns, Megan. And, also glad your work. Mine seldom work as intended. The RO exclusion/inclusion fields are not always effective for us - generally including records we don't want and excluding too many records we do want. Only recently have they made corrections to "no show" campaign functionality built into XTime (I've had the "no show" issue for 10 months). A fix after 10 months is not, in my opinion, responsive. Our XTime server, not our internet connection, has been entirely unavailable for as much as 6 hours in one week! That's 10% of our availability! Due to the frequency of the outages, and the fact they are all related to the same cause (insufficient server redundancy), my faith in XTime's ability to resolve a preventable failure is, I believe, understandably impaired, to say the least.
Do I want to switch scheduling platforms? NO! I continue to work with the folks at XTime and hope (beyond hope) they are able to deliver reliable functionality before I have no choice but to switch.
There was a time XTime went to extremes to make certain we were satisfied customers however, it seems, that time has passed.
We continually develop our own work-arounds for XTime's shortcomings. Specifically, 'Early Bird/After Hours' drop offs. How do you address this? Most scheduling platforms have this completely worked out. It's a simple check box with a modified scheduling algorithm. I've been asking XTime for this since February, 2007. As well, Xtime's ability to present the first available reservation time rather than showing me nothing is available next week (requiring I click to search the next week). TimeHighway has both of these issues completely worked out. Plus some very cool features XTime may not even have considered.
In summary, YES I have a bias which serves the best interests of our customers, my staff and my employer. I am also committed to XTime and helping them help me. I hope to not have to switch but, would only if I felt I was no longer able to adequately serve my customers in XTime's environment. To remain the leader they must stay ahead of their competition, rather than play catch-up. If I am to be the leader, I must do the same.
It is nice to hear from someone so pleased with XTime. I wished it worked as well for me.
Do I want to switch scheduling platforms? NO! I continue to work with the folks at XTime and hope (beyond hope) they are able to deliver reliable functionality before I have no choice but to switch.
There was a time XTime went to extremes to make certain we were satisfied customers however, it seems, that time has passed.
We continually develop our own work-arounds for XTime's shortcomings. Specifically, 'Early Bird/After Hours' drop offs. How do you address this? Most scheduling platforms have this completely worked out. It's a simple check box with a modified scheduling algorithm. I've been asking XTime for this since February, 2007. As well, Xtime's ability to present the first available reservation time rather than showing me nothing is available next week (requiring I click to search the next week). TimeHighway has both of these issues completely worked out. Plus some very cool features XTime may not even have considered.
In summary, YES I have a bias which serves the best interests of our customers, my staff and my employer. I am also committed to XTime and helping them help me. I hope to not have to switch but, would only if I felt I was no longer able to adequately serve my customers in XTime's environment. To remain the leader they must stay ahead of their competition, rather than play catch-up. If I am to be the leader, I must do the same.
It is nice to hear from someone so pleased with XTime. I wished it worked as well for me.