5 Top Questions a Virtual/Outsourced BDC can NOT answer?

[Jeff Kershner]

During today's #RefreshFriday we discussed the Pros and Cons of an outsourced/virtual BDC versus an in-house dealership BDC.

During the the show, I asked what some of the top questions and obstacles an outsourced BDC would struggle with that would give an in-house BDC advantage. We we discussed and reviewed a few of them but wanted to bring this discussion to the forums for all of us to share.

So - what are more important questions and obstacles an outsourced BDC would struggle with?

 

[john.quinn]

Where is this unit parked?
Is there snow on the truck?
Where do you sit/where can I find you?
Can you introduce me to the Service advisor?
How does Kershner's hair look today?

 

[Alex Snyder]

How does Kershner's hair look today?

That's the easiest one of all to answer: blown long time

 

[Sales42]

During today's #RefreshFriday we discussed the Pros and Cons of an outsourced/virtual BDC versus an in-house dealership BDC.

During the the show, I asked what some of the top questions and obstacles an outsourced BDC would struggle with that would give an in-house BDC advantage. We we discussed and reviewed a few of them but wanted to bring this discussion to the forums for all of us to share.

So - what are more important questions and obstacles an outsourced BDC would struggle with?

From experience, it is hard to answer these:

Can you sit in it and tell me if it was smoked in?
Can you send me a video?
Is there rust on the frame (if it is not shown in pics)?



Side note: Is there a recording of past Refresh Fridays?

 

[Todd Thompson]

Any personnel or location questions
Any specific service questions beyond hours
What else can you tell me about <insert car/building/people/service/ here>?